JRF

I was excited to try the program out, SO excited, that I purchased three weeks worth right off the bat. Today was the end of the third week &I noticed that it automatically renewed my membership (which I thought was great because I did want to continue with it) but then I noticed the app had charged me WEEKLY for THREE WEEKS, meaning I was charged $21.00 on February 26, March 4th, March 11th AND March 18th. I contacted support to see if we could resolve this issue, and I got HORRIBLE customer service, "Brett" spoke to me like I was stupid for not understanding that it's a reoccurring payment, but the reoccurring payment wasn't the issue, it's the fact that I was charged $74.00 in 3 weeks, and that if the program has an automatic reoccurring payment, it should charge you WEEKLY for a SINGLE week, not multiple weeks in advanced. He was fast to cancel my membership, and was of no help. Don't know if he was having a bad day or the company genuinely just doesn't care about their customers. Either or, extremely dissatisfied &disappointed to say the least. Now I have 9 weeks of workouts (that don't always have video demonstration) that you can find on youtube for free, and meal plans that have little to no information on how to cook the dishes. Pls do not get this trash.

Larissaaaa21Tue, Mar 19, 2024

United States