HCF’s My Membership app is your trusted health partner in your pocket. It’s designed to take the hassle out of health cover and put you back in charge with a simpler, easier experience. Download it now for: • Claiming on the go – Make a claim in minutes with our quick and easy claims experience. • Payments made easy – Stay in control with payments in advance and handy reminders. • Getting your cover sorted – Manage your health and life cover on the go, anytime, anywhere. • Using your digital card – Scan your secure digital membership card or QR code to claim on the spot at selected providers. • No-fuss cover reviews – Check your cover’s still a match for your health and life needs. • Messaging us anytime – Message us with your questions and we’ll get back to you quick smart during business hours. • Health cover companion – Easy access to health programs, offers, discounts and more. The app will work best if you download an up-to-date version of software on your phone. The app is for Australian HCF private health insurance policies only. Download it now and enjoy an app that’s genuinely made for members.
Pretty easy to make claims
Has a pretty obvious interface. Hasn't been updated to take advantage of the larger screen on iPhone 6+, 6S+ and 7+. As of Jan 1 2017 (or thereabouts) making claims no longer works rendering the value of this app close to nil.
United StatesSingle most important function does not work
After multiple attempts to upload a photo of a receipt and claim I am, once more, forced to give up. This happened last time I attempted a claim using the app: and the time before. Every time it produces a Failure-technical error error message. This is simply not good enough. That the single most useful function in an App consistently doesn't work shows very poor application design, and a general disdain for customer experience. And when you point that out they say 'you can lodge a claim on your computer', but claiming using on the website is not an equivalent fallback to an App as one then has to post the receipt: thus, it is not an electronic process at all. Unbelievable in this day and age that a major company cannot figure how to design systems so that people can actually make claims electronically, and seamlessly.
United States
Thanks for using the My Membership app. In this release we've made some enhancements and fixes to improve our members' experience.
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