United StatesTouchBistro is an iPad POS and integrated payments solution built for restaurant people, by restaurant people – with every feature designed to meet the unique needs and fast pace of the foodservice industry. TouchBistro is the POS that has powered over 25,000 restaurants in more than 100 countries worldwide. TouchBistro makes running a restaurant easier by streamlining and simplifying all aspects of restaurant management, so restaurateurs have more time to focus on their passion – the reason they opened their business in the first place. Designed to help restaurateurs run a better and more successful business, TouchBistro enables restaurants to make more money, deliver a great guest experience, and take the guesswork out of making business decisions. Committed to the restaurant industry • Reliable hybrid POS with zero downtime • Free 24/7/365 support • Subscription based licensing • Access to 50+ detailed reports Tableside Ordering • Custom pop-up modifiers • Automatic gratuity • Visual menu • Take-out and delivery order management • One-touch bill splitting and seat joining • Bar tab management • Quick features: discounts, tax, void, edit, reorder, and transfers • Kitchen coursing Mobile Payment & Processing • Multiple payment forms including digital wallet payments and gift cards • EMV compliant and wireless devices • Customize bills (ie. tip guides) • Digital receipts Menu Management • Scheduled menus and promotions • Show ingredients, descriptions, and cooking instructions • Assign menu items to sales and menu categories for reporting • Add costs and recipes at the menu item level • Seasonal and time-based menus and items • Manage non-food items • Barcode scanning Restaurant Inventory Management • Inventory level alerts • Track ingredient level food cost • Ingredient and menu item inventory reports Floor Plan Table Management • Customizable floor plan • Visual table management • Display table value and time seated • Reservations • Server section and table assignment Staff Management & Scheduling • Employee scheduling • Staff profiles • Security controls • Track labor costs • View staff activity • Per-staff performance tracking Reporting & Analytics • 50+ detailed reports • Daily summary reports • Current snapshot reports • Cloud reporting • Reports-to-Go app for iPhone Customer Relationship Management (CRM) • Customer accounts • Record customer preferences • Take-out and delivery order management • Track purchase history Service & Support • Customer Success team for training, installation, and menu inputting • Available 24/7/365 • Automatic and secure daily back-ups • Built-in diagnostic tools • Comprehensive support materials available online Add-On Features • Loyalty programs • Customer Facing Display • Kitchen Display System • Kiosk
Misery
This app is associated with my work so every time I see the icon I brings me anxiety and terror. Every time I open the app I die a little inside.
United StatesCan’t provide a working system.
It has been five months and still not a system I can use. They are noe charging me almost $400 a month and I can not use there system. The original menu they provided was unusable. It’s as if the person who set it up had never seen a menu. Missed appointments. Missed follow up. My latest issues was elevated to The Developer Group and I have no idea when It might get fixed cause no one calls back. Management doesn’t care as I have beefed foe them to call me and they just don’t. I have no confidence in this company to support their customers or their product. Run the other way. I estimate I have lost over $5000 in time and money with now way to recover what I have lost. It’s too bad you can’t do any negative stars cause this would be a -5 star company.
United StatesStay far away from this company
If you ever want to quit TouchBistro they will still try to make unauthorized charges to your account.
United StatesBad!
I did try work with they. They stole me, I lost more than $300. CAREFULNESS
United StatesSystem crashes
System crashes and kicks us out frequently. Bar tab feature has been frustrating my staff more and more by not remembering credit card names. Bar taps won’t tip paperless. I’ve heard other places don’t have our issue with 1 tablet. We have 5 tablets. My staff would like to throw it out the widow. I’ve ask to release me from my contract if the system is not working properly. The last 6 the system seem worse and worse. Figure it out please.
United StatesHardware
It has a lot of issues with credit card processors. They are stopping in the middle of transaction and it is frustrating. Also their updates are happening always in the middle of dinner service. I do not think I will continue to use
United StatesStop moving everything to the cloud!
This used to actually be intuitive and easy to use, for the most part, but now every update strips away more and more functionality from the app and shoves it on their awful, abysmally formatted cloud site. I love walking into my restaurant to discover all the floor plans are gone and I have to delay opening so I can scramble to register a new admin cloud account to regain limited access to less functionality than I had yesterday. I marvel at the sheer audacity of the copywriter who wrote that in order to keep improving the app, we’re limiting what you can do with it, without a scrap of irony. With each new update to “continue to serve you better” that comes out, I receive nothing but a headache.
United States
General Performance Improvements and Bug Fixes The latest version of TouchBistro POS includes bug fixes and many other improvements. Update now to ensure you have the best experience.
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