United StatesExperience the future of food delivery, today. Save time with food, drinks and snacks delivered fast. Our robots deliver from local restaurants to anywhere you choose. Download the app and order your first robot delivery in minutes. 1) Discover your restaurant options and take your pick. 2) A human loads a robot with your order. 3) Track the robot in the app, as it travels to you. 4) Unlock the robot with your phone, when it arrives. Discover the freedom of food delivered anywhere, in minutes.
never gave me my food and didnt refund me
im literally a broke college student i cant afford the non refund and they didnt bring it to the right location and somehow thats my fault…
United StatesLack of communication
Multiple times I have ordered small things 2 hours or more before closing and they end up cancelling at the last minute before close and all you can do is wait and they say their doing it or sorry for the inconvenience but nothing else, very disappointed
United StatesIgnorant Customer Support
I’m a college student and used Starship flawlessly for the first few months of school. Once I got a new phone, I wasn’t able to order anymore because the app was unable to verify my phone number. My new phone is a valid US number and functions flawlessly as a smartphone. I originally contacted support in January about my issue. I was assured that this issue to be fixed and to look out for an email. I never received one and contacted support again about 2 weeks later. This time I assured AGAIN by a different agent that the issue would be resolved. I was also told that this time, I should receive a response in no more than week. It has been a week now with still no response. I contacted support yet another time and was told, ONCE AGAIN, that I should receive an email with a resolution(No Surprise At All). I hope I’m not the only one noticing this pattern of incompetent customer support agents and a neglectful corporation.
United StatesWas sent a coffee from Starbucks when I ordered a burrito from Qdoba?
But it’s okay, it was over an hour late and customer service made me lose my appetite
United StatesInexcusably slow
This service works to the standard it should work once in every ten orders, and those few times are what has led me to believe that the service may become more consistent, and at that point truly satisfactory. However, it is truly ridiculous as your order can be loaded into the robot and then not leave for your destination for up to two hours, leading to what should have been a convenient pickup now causing you to miss the important thing that caused you not to be able to leave in the first place. Furthermore, customer support is absolutely useless as they only go so far as to confirm your order arrived and will not address anything beyond that. If you are building an app around a service, that service should at the very least be performed properly and consistently. However, in the case of starship, it most certainly is not.
United StatesConvenient and accurate
The tracking and notification process was spot on and quite user friendly. I was entertained by the “talking” feature of the robot. I will add that the snack machines charge 2 and 3 dollars for a candy bar but I could order en entire HOT breakfast with starship for only a dollar or more. Very worth it.
United Statesbad
my food took an hour and a half bc the bot was stuck so i went and got it myself and the food was freezing and i didn’t even get a refund
United States
Minor fixes and navigation improvements
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