Roots Natural Kitchen Ordering

For starters, as I was placing an online order for pick up, I redeemed my $5 off and the screen glitched and took away my $5 discount and my reward offer right in front of my eyes! Another issue is that there’s no easy way to contact anyone from the app based on order issues. Additionally, it won’t let me use a gift card if my total exceeds it (which is super annoying, I just want to use up my gift card and pay the rest on my card which it currently doesn’t allow) Also when you order in person there is no way to scan your app to earn points. Hopefully these issues will be fixed soon!

VERY SUPER AMAZING-JLWed, Apr 24, 2024

United States

When I walk in why can’t there be an available kiosk to take my order and payment and schedule time of pick up. Apologies for not being tech savvy college students. We also enjoy real food. Thank you

rezane83Fri, Feb 2, 2024

United States

I have a gift card that the app won’t accept but when I follow the QR code on the back of the card, it tells me it’s fully loaded and has funds available. I switched over to using Apple Pay and it declined. I manually entered in the exact same credit card as my Apple Pay card and it took it. Frustrating to have to exhaust so many options for payments, shouldn’t you want my money?

EGR86Sat, Jan 20, 2024

United States

Nearly every week my friends and I place a roots order for takeout. My friends pick up the food for everyone and bring it to my house. I have two young kids. I just want to be able to order them small, less expensive bowls of food! One of them is eats literally just chicken on rice, and not much of it. If I were to bring him in, I could get a free small bowl- perfect! On the app, there's no reasonable way to order this, even for a normal kids meal price. I have to get him an adult bowl with just chicken for $13.50 so he can eat his 4 bites of food. If I didn't want to order for them every week, this would be less of an issue, but we are regular customers... Half the benefit of grabbing takeout is not bringing the kids in! Please add a kids menu on the app and keep it free in-store! Minor note, I was very confused when trying to order these few ingredient bowls for my kids that it kept saying I had to "choose at least 4" to place my order. It turns out that this did not mean 4 ingredients, it meant I hadn't picked a dressing. There is no way to actively select "no dressing," but apparently the solution is to go into the dressing and hit save without selecting anything. This is really unclear.

FxtrotlimaFri, Jan 19, 2024

United States

I always have to place my order multiple times. The payment portion sometimes gives me random user not found or better “I’d doesn’t match, user not staff” messages?!?

Stephe attackerFri, Jan 19, 2024

United States

Didn’t work with Apply Pay, just wouldn’t move forwards. It took two tries to pay with CC.

DeanokayFri, Dec 22, 2023

United States

To start out, the app looks nice and with some UX improvements and attention to some bugs it would be solid overall. Here’s what I’ve noted in the few times I’ve used the new app: The CVV entry during payment would be improved if they leveraged the iOS auto-fill capabilities. Do I need to enter that every time or was it a bug that I had to my last two orders using the same card? I don’t have it memorized. Also, I keep getting signed out and the app doesn’t properly identify itself to Apple to enable automatic password filling. Most frustratingly, I keep getting errors at different steps of the ordering process: when I add an item to my order, when I pay, and, I think, when I selected a pickup location. Why am I even forced to select the pickup location again after I’ve previously ordered. I’m not jumping between locations in Virginia and Delaware. I’m hopeful this is all getting sorted out, and sometime soon if I keep using the app, these problems will all be resolved.

barnswallowerSun, Dec 17, 2023

United States