Pita Pit

Since the latest update I have been unable to redeem my rewards as I continue to get a pop up to verify my email address and when I try to do that it doesn’t work and I just continue in that cycle. I have reached out to customer support three times and have not received any response back from them. I will be deleting this app and no longer patronizing this restaurant as it is not worth the hassle.

Whatever Lola wants Lola getsThu, Mar 14, 2024

United States

I used to love this app. After an update it will no longer allow me to login, create a new account or use as guest

beachiedudeSat, Mar 9, 2024

United States

This is my second meal at the Pita Pit. For years I just walked by the one on Jefferson Ave. Then one day, I just needed something new. I walked into the Pita Pit and heard, Hello! One of the workers was smiling at Me. I proceeded to need help for an Unsweet Tea as the sugar bombs abound, but the good stuff is a but harder to find, usually tucked away in the bottom row. The cashier helped me with a Gold Peak Tea. I ordered the Super Greek on White Pita. The explosion on my palate registed 3.0 on the flavor scale, no need for Mr. Guy and Flavortown, Pita Pit scores a huge win for Me. Today a couple of weeks later, as I walked in, Hello! It felt great to be greeted and also smiled at, I smiled and joked. Ordered the same, Super Greek. Consistency is the art of the effort, and today was no different. The food was amazing all the way to the last bite. The cashier suggested that I download the app and scan my barcode for points. Just did this… now I want to locate my old receipt to see if the barcode still works. Overall a great clean restaurant with fresh ingredients and a cortesy from staff who happily make food wishes come true. Pita Pit, my new place to get Food, that is really Medicine for our body. Amazing! Yummm.

Canary DudeThu, Mar 7, 2024

United States

The new app experience makes me cry. Previously I would go into the store, order, take out my phone, tap the tip % button and scan a QR code to pay for my order. It took15 seconds tops. Now I order, attempt to scan the QR code for points. It doesn’t work. I take out my card to pay. I tap my card, hit accept. Manually type in the tip amount, hit accept. Hit accept again. Get the printers receipt. Attempt to scan the code for points. End up typing in the code because it won’t scan. I love the staff at this location but the new app experience leaves me in tears.

MrBobDobolinaFri, Mar 1, 2024

United States

I have been trying to log into the app for weeks with no luck. I use to use the old app for years with no problem, including paying with it. This is really annoying.

docbiddyMon, Feb 26, 2024

United States

Been a huge fan and app user since ~2020, eating there once a week. Not a fan of the app revamp. - No way to pay with the app in-store. (Previously I could pull up a QR code, select a tip percentage, and pay when they scanned it. Now I have to scan the QR ccode for points (or get a reciept and scan the code) and take out my card to pay and manually enter a tip amount on the machine. It was a simple scan, it is now a 3 or 4 step process. - Interface is not as intuitive as before. QR Code to scan for loyalty is behind the "Earn" button. - Tapping the "Rewards Balance" button gives me an alert which says "Alert You do not have enough balance to redeem." - New orange coloring is... fine, but not particularly appetizing. - Tried to redeem the Valentines day promo, but it didn't work, the store no longer had Tru-whatvever. - I redeemed the Free Falafel Bites reward, but it still shows up in the app, so not sure if I can do it again or not. I know how much work goes into app updates and I feel bad that I'm not nearly as excited about this as you are, but it just isn't a good experience.

MrBobDobolinaMon, Feb 19, 2024

United States

The valentine coupin with buy 2 pitas and chips and a tru fru…. Didn’t work with the code entered manually either. When that didn’t work I tried a different reward and that didn’t work because it said I can’t use another reward! Yet I hadn’t used one.

quittellingmenameistakenSat, Feb 17, 2024

United States