United StatesWe are Masafi. And we were never born to stay still. Since 1977, Masafi is a leading source of pure wellness products in the world. From the purest natural drinking water from local underground wells to quality food products and hygiene kits. Our range of quality products: • Pure Natural Mineral Water • Super Soft Facial Tissues • Hygienic Wet Wipes • Basmati Rice • Oats • Canola and Sunflower Oil Our app features: • Express order delivery withing 3 hours in Abu Dhabi and Dubai • Free scheduled deliveries • Quick and easy checkout • Credit/Debit card payment • Top-up payment wallet • Cash on delivery!
This app needs to be fixed
Everytime I order using credit card , It deducts the amount but the order does not go through their system and you cant edit or cancel, I have to call and send many emails to get my credit back !!
United StatesGreat app
Nice app and fast delivery! Very good customer care and good attitude staff. Keep it up!
United StatesLong waiting days.....
.... and no water ...
United StatesUnreliable App
As a long-time consumer and user of home-delivery from Masafi I am frustrated by the problems we have every time they update or supposedly improve their app. Maybe they just need to pay a proper app developer to sort out the bugs? The online store is no better either. Usually after spending too much time on both the aforementioned ordering methods, I give up and order water over the phone...the good old fashioned way!
United StatesAmazing app
Much much better than the old app
United StatesUseless
You place your order through the app for water and it gets cancelled, and you don’t get an explanation why nor do you get your water. Ive spent more time on the phone with customer care following up on my cancelled orders then I spent using that app and getting my water successfully. Having an app like this is meant to make your water delivery more seamless, this app does not do that. Don’t waste your time...
United StatesTerrible, horrible, stay away!
The application is horrible, it’s super slow and times out a lot. I had this company for about 6 months and I’m cancelling after this order. They constantly cancel my order and don’t tell me why, they spam me with text messages, and they are constantly running out of water so I have to go weeks without what I want. Don’t waste your time with this company or application.
United States
performance update and minor bug fixes.
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