United StatesCheckers & Rally’s has been the drive-thru and carryout expert for over thirty years, and things keep getting better. If you love Checkers & Rally’s, you’re going to love the Mobile App and Rewards program. At Checkers & Rally’s, we are taking convenience to the next level: - *NEW* Scan to Earn & Redeem - an easier way to earn points and redeem rewards. A unique 3-digit code appears in the app to provide to the cashier to access your account and available rewards. - Exclusive Offers & Rewards - Earn points every time you make a purchase - Order ahead and pay ahead in-app - Place an order for delivery - Conveniently re-order your favorite items or past orders - Refer a friend and earn even more points and rewards
Needs work.
When paying for order, price increased by $2. First time it’s happened. Overall, good app.
United StatesNever have my pickup ready
Everytime I order they act like I never put in an online order I wish I can give zero stars
United StatesWorst customer service
Takes 3 days for management to confirm a refund I went to pick up an order and they were out of ice cream. Paid through mobile app and was told to cancel through mobile app but there was no way to cancel it. Called customer service they were closed. Called the following morning and just got told that they will look into it and if approved I’ll get a refund in 7-10 business days. Pathetic
United StatesRally’s 🔥
Food is amazing !
United StatesLove rally's
Love that I can order in app. Order was fast and great, getting there however was another story. The sign up process and tedious and would be much better if there were a Sign in with Apple feature. Also the same thing can be said for paying. Adding an Apple Pay button would make it much more enjoyable.
United StatesNothing. Was. Fresh!!!
I don’t normally give bad reviews, but, seriously! I went to the rally’s on 21st Street in Newark Ohio on Saturday 4/20 at 4:18 pm. I did a mobile order. I was heading out of town and just wanted an easy meal to eat on the road. I ordered the chicken bites and fries. I had made one stop at the bank before I got into my order (the Huntington bank, one minute down the road) I got my meal out of the bag, opened my ranch dip and grabbed a chicken bite…not only was it cold, it was hard as a rock! I thought maybe it was just one, nope…at a couple more and they were the same. I love rally’s fries. The were cold and soggy. If I was not in a hurry to get where I needed to be, I would have turned around and took them back! The person had to have know this was not fresh! I don’t mind waiting for fresh food! I will think long and hard before going to this rally’s again as there are so many more food options on 21st street! I would ask for a refund or a do over, but from the bad reviews on this site, that does not happen!!!
United StatesCan’t ever get my points
Employees say they don’t know anything about it. They say they don’t know how to do it. Or either the scanner isn’t working and so they can’t even scan to give me points or give me credit for my in person orders. Even when I order from the app I still don’t get any points.
United States
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