United StatesGet the most out of your Caffè Nero experience! Our app is the easiest way of paying and earning rewards every time you make a purchase. Scan your phone to pay securely and instantly collect loyalty stamps - all in less than 2 seconds! It’s free, fast, and easy to use - we make each of your payments become a fun and rewarding experience. PAY IN-STORE With one scan of the app, you’ll pay, earn stamps, and receive a digital receipt. YOUR DIGITAL STAMP CARD Instantly earn stamps every time you purchase a barista made drink with our app. Once our stamp card is complete we will send you a voucher for your favorite treat! FIND A STORE Easily find your way to the closest coffee, with our in-app store finder. CLICK & COLLECT Save time and seamlessly place your order and pay ahead of your arrival. Our baristas will have it ready for you at our collection point. SHARE YOUR VOUCHERS Surprise your friends by sharing love and freebies with them. But if you don’t we won’t tell. KEEP TRACK OF YOUR SPENDING No more paper receipts cluttering your wallet - all your purchases and digital receipts are visible in your activity feed. SECURITY Caffè Nero never holds onto your money or your payment details. Our QR code payment technology is randomized every few seconds so codes cannot be duplicated for fraudulent use. Set your passcode to ensure that you are the only one making payments from your account. Any questions? Contact us at [email protected]
Great way to buy coffee
App works well and I love the built in loyalty card as a I never carry physical loyalty cards. Would be nice to be able to tap to pay but the most important missing feature is the ability to tip. It would be nice to be able to set a preset tip percentage and have it apply automatically.
United StatesApp is good. Store experience is bad
Ordered on the app 2 brewed coffees. I got to the store 5min past the time the app said my order would be ready. Went to the take out spot and was told they don’t have brewed coffee since the brewer is broken. They offered to make cafe americanos as a substitute but now I have to wait until they finish other orders which is ok since they didn’t know if I would want them as a substitute. I get them and leave the store then realize I they are not made right. I go back to get it fixed. Getting coffee should not be this complicated. I wouldn’t mind but it always seems like this store has a process issue. Maybe they are still working out the kinks.
United Stateslied about promo code
said to use promo code for first drink free and then it said expired when i tried to use it
United StatesBug
Clicking “Your basket” is broken
United StatesFlashing location
I ordered a coffe near me but the location changed on its own
United StatesAdd tipping feature
The app works pretty well though needs a tipping feature
United StatesLocked out of app
Randomly kicked me out of the app after placing an order that completed my stamp card. I cannot log back in even when i press forgot password and enter my account email, no reset password message is sent. Ive tried deleting and redownloading the app and nothing works
United States
bug fixes
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