Whether you're sending money to loved ones or moving overseas, with the TorFX App we'll make sure you receive excellent exchange rates, fee-free transfers, and exceptional customer service. JOIN US FOR: * Fee-free transfers, 24/7 * Buying currency when the rate’s right * Bank-beating exchange rates * Control of your transfers from start to finish We’ve been awarded Moneyfact’s Best Customer Service Provider 4 times, and International Money Transfer Provider of the Year not just once, but 7 times! HEAR FROM OUR CUSTOMERS: PROFESSIONAL, TRUSTWORTHY AND EXCELLENT RATES Professional, polite, helpful and with the best rates. About 7 transfers made to date; you can trust them. Guy, Trustpilot TRUST TORFX WHEN TRANSFERRING MONEY Always use TorFX when transferring money over to our son in NZ. Anyone I have spoken to has always been more than helpful. They really give the impression they are interested in the customer and want to do the best for them. Any questions you ask are dealt with very promptly as is the whole transaction. I would not hesitate to recommend TorFX. Definitely 5 Stars. Linda, Trustpilot KEEPING YOUR TRANSFERS SECURE. We are authorised by the Financial Conduct Authority in the UK and by other authorities around the world. We were established in 2004 and hold the highest rating with credit rating agency Dun & Bradstreet LIST OF SUPPORTED CURRENCIES • AED - UAE Dirham • AUD - Australian Dollar • CAD - Canadian Dollar • CHF - Swiss Franc • CZK - Czech • DKK - Danish • EUR - Euro • GBP - Sterling Pound • HKD - Hong Kong • HRK - Croatian Kuna • HUF - Hungary Forint • ILS - New Israeli Shekel • INR - Indian Rupee • JPY - Japanese Yen • MXN - Mexican Peso • NOK - Norwegian Krone • NZD - New Zealand Dollar • PHP - Philippine Pesos • PLN - Polish Zloty • RON - Romanian New Lei • SAR - Saudi Arabia Riyal • SEK - Swedish Krona • SGD - Singapore Dollar • THB - Thai Baht • TRY - Turkish New Lira • USD - US Dollar • ZAR - South African Rand
Useless
Don’t trust this app.. it’s been 4 days .. but don’t even received the money
United StatesFantastic
I’ve used TORFX for many years. They are wonderful.
United StatesDon’t waste your time
Doesn’t even work! I’m going to report it for removal
United StatesUseless
Pathetic app won’t even let you login
United StatesDoesn’t recognise my login details
I use the web version of Torfx all the time but the app doesn’t recognise my login details.
United StatesDreadful. Needs complete overhaul.
This is one of the worst designed Apps I have the misfortune to ‘have to’ use! The January 2019 update addresses none of these issues. Further, it now keeps crashing; telling me they can’t give an online rate so I must call; or not letting me in at all. You get ONE STAR because I could actually transfer money with the App. But that’s it. It is so user-UNfriendly that I researched other FX companies just so I wouldn’t have to be so frustrated by it. Unfortunately TorFX still have one of the best exchange rates and I’ve been using them for a while, so better the devil you know. Seriously though, this App needs a total redesign to do the company justice because right now it is so bad it is dragging them down. —————— My main complaint is that there are absolutely NO user customizations available. None. Yes, security is important, but this is ridiculous. Try following banking App guidelines.... Some very basic adjustments would help. Here goes: —————— 1. LOGGING ON: Thank you for adding Touch ID (my only positive comment, sorry)! BUT - WHY do I have to log in again every single time I switch screens. If I want to check exchange rate charts (not available in App), I have to log back in when I come back. Every time. (Oh, and everything resets to default every time too). SUGGESTION: Log off to be based on an inactivity time out period or positive “log off” selection when finished. Please do not FORCE us to log in every time we change screen. Please make this an option. Allow user to choose auto-log-off triggers. Compare to bank Apps. Thanks! 2. DEFAULT HOME “CURRENCY” SCREEN I do not want to buy £15k worth of €! EVERY time I arrive at this screen, it defaults to £15k of €. Bad enough if I’m switching between Apps, but wait..... it happens WITHIN the App!!! If I switch to another tab (“Activity”, “Recipients”, “Alerts”), then come back, it’s lost my selection and reverted to default. This is especially annoying because I’m always buying USD, which is all the way at the bottom of the list. So, every time I use the App, I have to scroll down to select USD then change the amount. This happens more times than I can count and is an exorbitant waste of my time and another huge frustration. It is RIDICULOUS. SUGGESTION: A) Please allow users to set their own default so they don’t have to constantly change the base data. (Eg £10k of USD) B) Please hold user input currency data selections in the App session memory so it doesn’t lose them when user switches App screens in a single use session. (Eg £5k or £15k of USD). Thanks. 3. ALERTS I have set up rate alerts but never got any notifications. My rate was reached but nothing. Silence from the App. Frustrating (again!) because I missed my window. My phone notifications for the App are set to alert me with sound, on lock screen, with a permanent banner so I couldn’t miss it. But wait... oh, it sends an email. WHAT??? The notification for a phone app is an email?!!! Come on TorFX! This is a PHONE App!!! Have you heard of phone “Notifications”? Who are your developers?!! SUGGESTION: Notifications for rate alerts occur like any other phone App notification: They come to the phone! Please!! Or, as a minimum, please allow users to choose if they want a phone or email notification. Thank you. 4. TRANSACTIONS / RATE LOCK The Exchange Rate (XR) changes mid-transaction which is frankly unacceptable, especially with the App being slow. Eg.: I start on the Currency Home screen, select my currency and amount, and keep refreshing the screen until I am happy with the proffered XR. When I hit “continue”, I have accepted that XR. WRONG. The next screen is to select my recipient, but the XR is shown at the top and it may or may not have changed from the previous screen. And there’s more: Select your recipient and hit “continue” to the payment choice screen, and the XR may or may not change again. SUGGESTION: Please lock in the XR when we “continue” on the first page. You have offered a rate and we are accepting it. Lock. 5. IN-APP DATA SUGGESTIONS: A) It would be incredibly useful to have exchange rate charts within the App for trend analysis and to aid go/no-go decision making. B) I would like to be able to view a chart summary of my transaction history rather than pulling up separate PDFs for each transaction and having to extrapolate the data manually. NB I am a personal user so all listed transactions are mine. I would imagine a business user or agent would like the ability to pull transaction history charts by recipients or by currencies. I could write more but I’ll stop here. Please understand that the length of this review represents the depth of my frustration with this App and my huge disappointment in TorFX for allowing this monstrosity to represent them. This App is a massive missed opportunity and has the potential to be an invaluable tool rather than a frustrating headache. Do better. (Review by a process specialist and former Six Sigma Black Belt)
United StatesOkay but....
Missing some basic functionality. Like “see my balance”. Should use Touch ID rather than pin. Should remember the users preferred target currency. After a security timeout, transaction should continue where it left off. Rather than resetting.
United States
We have a brand new 'Home' screen where you can easily manage your Wallets and track all of your transactions in one place. We've also made some important updates to make your transfers easier and more secure. We value your feedback and are always working on new releases, so stay tuned for the latest updates!
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