United StatesThe Stanbic IBTC super app is a true all-rounder. #APPyness 2.0 empowers you to do the following: • Bank as quick as you speak. with Voice Banking. • Defend your treasures with the new Insurance module. • Trade like a legend with the new Stocks module. • Invest like a hero with the Mutual Funds module. • Enjoy Easy Banking with the electronic wallet - @ease. • Rescue tomorrow with the Pensions module. You do not have to be a customer of Stanbic IBTC to access and experience the new mobile app, you can open an instant account or an @ease wallet with the mobile app in minutes! Already a customer and forgot your password? Not to worry! The new and easy ‘forgot password’ feature will get you going in no time. What are you waiting for? Download the new Stanbic IBTC mobile app to activate power in your palms!
Pending transactions
There are too many incidents of pending transactions when making transfers on your mobile app. The purpose of the mobile app is defeated if payments cannot be made with any confidence that they will go through.
United StatesFail!
You guys are increasingly becoming very useless by the day. Too many failed transactions without the reversals coming through. Very disappointing!
United StatesComplaint
Bank been so annoying for the past few days can’t even make transactions
United StatesWorks very well, but can be improved
The App works very well, but has a significant limitation for customer transaction narration. There is not enough room on the narration cells for transaction description thus limiting the possibility of transaction recall by the customer. Many other banking Apps provide adequate room in the Narration Cells for entry of transaction description. This works well for audit trail and book-keeping catch up. Can the IT people kindly look into this? 2) Why has the BANK now taken off email and telephone number details of account officers? Neither do these account officers make backend effort to announce themselves to key private customers so that they can serve them more directly. 3) Platinum account holders deserve to be granted a direct access to their Account officers. The customer care access only resolves general problems of PIN number, App lock etc , but questions on interest rates on term deposits, investments abd placement of investments need a more direct attention and service.
United StatesIssue
Why I’m unable to view transactions history.. it’ll bounce back to logging in back
United StatesPrompting me to update after I have done so
The developers of this application should be prosecuted.
United StatesApp Update
I have done the update this morning still not working
United States
Inclusion of Corporate Identity
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