Lock & Alert puts you in charge of who can access your Equifax credit report, with certain exceptions.¹ Lock or unlock your Equifax credit report with just a simple click or swipe, and we’ll alert you each time your Equifax credit report is locked or unlocked. Lock & Alert is free for U.S. consumers. Lock your Equifax credit report to help better protect against identity theft. Applying for credit? Open the app, and unlock with one simple swipe or click. Then simply swipe or click again to lock when you're done. We'll alert you each time your Equifax credit report is locked or unlocked. Having trouble or need a quick answer while using the app? Visit the Support tab in the app to find the answers to frequently asked questions, or to contact customer service. Sign in to the Lock & Alert app using Touch ID, Face ID, or enter your user name and password. Note: Lock & Alert and myEquifax use separate accounts. Your Lock & Alert credentials would be different from your myEquifax username and password, unless you registered with the same username and password for both. If this is your first time using Lock & Alert, please choose “Sign up”. ¹ Locking your Equifax credit report will prevent access to it by certain third parties. Locking your Equifax credit report will not prevent access to your credit report at any other credit reporting agency. Entities that may still have access to your Equifax credit report include: companies like Equifax Consumer Services LLC, which provide you with access to your credit report or credit score, or monitor your credit report as part of a subscription or similar service; companies that provide you with a copy of your credit report or credit score, upon your request; federal, state and local government agencies and courts in certain circumstances; companies using the information in connection with the underwriting of insurance, or for employment, tenant or background screening purposes; companies that have a current account or relationship with you, and collection agencies acting on behalf of those whom you owe; companies that authenticate a consumer's identity for purposes other than granting credit, or for investigating or preventing actual or potential fraud; and companies that wish to make pre-approved offers of credit or insurance to you. To opt out of such pre-approved offers, visit www.optoutprescreen.com.
Completely useless, can’t create an account
The app fails with a recaptcha error each time I try to create an account. I’ve tried with Apple’s private relay off and my Norton VPN off with the same result.
reCAPTCHA Failure
Cannot sign up, just use the website. Their app will not allow you to check of you are not a robot.
The bad reviews were from four years ago, they have to have gotten it right by now…
You would think after four years of bad reviews that they would’ve gotten this app lockdown. It’s very simple app just to freeze your credit and try to sign up. They don’t even have the registration page done correctly. And these guys are trusted with our credit data? Please fix the error: reCAPTCHA Error Please resubmit details below.
Unable to sign up in the App
This app fails to sign up — it reports a recaptcha error when attempting to sign up, despite the recaptcha verification being a single checkbox. Was this app an undergraduate intern’s summer project?
Won’t let me sign in or sign up
I have an existing account and can login without difficulty, but the app…no. Don’t waste your time, just go to the website.
Can even create an account
After successfully completing the reCaptcha to create an account, the app keeps repeating a reCaptcha error with no option for me to clear the error. You’d think that an app that asks you for such personal info as your social security number - which I understand is required for your credit score - would be beyond such janky mistakes. A broken reCaptcha system is something you’d expect from an amateur programmer, not a credit score institution that has all of your personal info.
I cannot sign up - terrible app.
I am trying to signup but I keep receiving a captcha error - there is nothing to do except check the box and it does not challenge the response. Did the QA team forget to try and login? Did anyone even see if this app works before putting it into production? A brand new developer could do better….what a disappointment !!!
Minor bug fixes. Please update your app to the latest version (v2.9.0) or enable automatic updates to keep using Lock & Alert. Thanks for using Lock & Alert!
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