United StatesManage your Hanover account from the palm of your hand. With Hanover Mobile, you can view important policy information, pay your bill, report a claim, and much more. Just sign in with your My Hanover Policy account, or create a new account directly within the app. With Hanover Mobile, you'll have access to: Policy information – view policy number, effective dates, and more Billing – view billing statements, easily pay your bill within the app and sign up for paperless billing Report a claim —File personal lines and commercial lines claims and view status of open claims Contact information • Get in touch with your insurance agent by phone or email • Call our customer service representatives Easily manage your account • Log in with fingerprint or face id • Update your profile and contact info …and much more. We would love to hear from you. If you have feedback, questions, or suggestions for the app, please email us at [email protected]. If you need help with a policy or a claim, please contact your independent agent or call 800-853-7536. All use of the Hanover Mobile app is subject to the Hanover End User License Agreement https://www.hanover.com/mobile/eula.html.
Extremely slow
Old app that runs very slow
United StatesScary
I’m afraid if this is how Hanover/Citizens develops the tech aspect of the business this can’t bode well for the customers. Has anyone from Quality Control ever used this application? It locks up almost immediately, you can’t stop the spinning or even go back to previous screen ! Only option to delete app and reinstall, it’s pathetic. WAKE UP HANOVER and hire someone who can fix this mess .
United StatesBroken app
Bad app, it worked normally for the first year, once I changed my policy now everything in the app states there is a technical error. There is a contact us button for tech issues but I can’t click it due to the above error. You go to the website and there is nowhere to report an issue with just the app. Might as well just uninstall and use the web app. It’s been like this for about 3 months, I assumed it would fix itself but I was wrong.
United StatesBuggy mess
No worth having or using. Make a real app with real utility, Hanover.
United StatesDoesnt even load
This app doesn't even load. Same issues that others have been reporting for 4+ years.
United StatesNonpayment of the claim
I’m still waiting for a claim that was put into Hanover last year in November 2022 I have called twice and have never got a call back and I still have not gotten a check for 2000+ dollars for the last claim I put I would like to be contacted by somebody there so we can clear this up so I don’t need to get a lawyer
United StatesUpdated: Service Unavailable Error
Update: I downloaded the recent update. No change. The issue I believe, is that this app will NOT work while using a VPN. Ridiculous! Please address this! This is a MOBILE app -meaning it’s used on public WiFi. A mobile app must work with a VPN or it’s useless to me and will be deleted. Even my banking apps work with a VPN. I haven’t been able to login to this app for months and months. It stopped using Touch ID and now I have to type the pw in every time. But it never gets past that screen and always gives the service unavailable error after spinning for several minutes. Hellooooo? Anyone at Hanover around?
United States
- Bug fixes and minor enhancements
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