Directions CU Mobile Banking

Love everything about online banking especially as I am 73 and don’t like driving in winter. Love direct deposit

singflowerWed, Jan 17, 2024

United States

I usually do my banking at the drive-through. Ninety percent of the time I receive wonderful customer service. I’m very happy with Directions Credit Union. I want to say that within approximately the past month or so, I made a trip to the drive-through on two separate Saturday mornings(Reynolds/Dussel). I’m sure that the teller was busy and may have been the only one working so I patiently waited at the window for about ten minutes. At that point, I was wondering if it was possible that she didn’t realize that I was there so after waiting a few more minutes, I decided to push the call button. When she came to the window she had a scowl on her face. She looked over the slip that I’d filled out and this last time she actually said, “What is it you want to do”? I had a deposit slip made out very clearly stating what I wanted to do. Simply deposit two checks into my checking account. It wasn’t complicated in any way but she seemed either confused/angry or both. She stepped away to do the task and when she came back she very sarcastically said, “You have a WONDERFUL day”. She had a very deadpan tone and facial expression. Hey, I get it . . . we all have a bad day sometimes but we are adults and I think although it isn’t always easy, we learn how to curb our anger. I wanted to make you aware of this so that maybe if a brush up in Customer Service is needed, she could get that. Sincerely, Lisa M. Schoenhofer

LMSFHSWed, Jan 3, 2024

United States

Makes everything so much easier being able to open my app and pay my bills. I love it

Graceful:)Tue, Dec 19, 2023

United States

Not sure why there is such a small limit on amount you can transfer electronically to external accounts.

Alex -1Sun, Dec 17, 2023

United States

Good app, does what it needs to do. Only thing I wish it had is dark mode.

DrGearsTue, Aug 22, 2023

United States

I wish you could see your current up to date statement when you click on it.

HamBoneHarleySat, May 27, 2023

United States

I really like the new app. It took me a little time to adjust from the old one, but it was pretty smooth to switch and figure everything out. My main complaint is I can’t view my transactions on my credit card with directions in this app, but have to view that online, or in a separate app. I hope eventually they can update the app to include more credit card info besides the balance.

Jon bond6t1Mon, Jan 30, 2023

United States