Cynergy Bank Authenticator

The Authenticator app enhances the security of Cynergy Bank Online Banking to help protect you and your money.
Before you can use the Authenticator app you’ll need to register it – you can do this when you log into Online Banking.


Once registered, you can use the Authenticator app to authenticate your request using Notifications. If you are having trouble using Notifications, you can use the authentication image instead:


Using Notifications 
1.Tap the Notification sent to your smartphone to authenticate. 


Using the Authentication Image
1. Tap the Authentication Image to authenticate, when using Online Banking and the Authenticator app on the same mobile device
2. Scan the Authentication Image to authenticate, when using Online Banking and the Authenticator app on different devices.
 
Step-by-step guides for registration and authentication, along with FAQs, are available at www.cynergybank.co.uk/authenticator-app/