United StatesReady to start shopping for your new home? Now you can start your search right away with the CMG Home App by CMG Home Loans. Mortgage preapproval is critical to your new home search. Show sellers you are serious in today’s competitive market. EASY TO USE: +Step-by-step navigation walks you through the mortgage process +Secure document upload and transfer +Access in-person support at any time COMPREHENSIVE RESOURCE +Compare different mortgage options side-by-side +Calculate scenarios based on down payment amount, interest rate, and other variables EXTENDED SUPPORT: +View your local loan officer’s profile and contact information +Get access to home buyer education and pre-purchase counseling +Learn more about down payment assistance and other options Once you’ve decided to buy a home, you’re going to want to start shopping right away. Mortgage financing should be easy. With the CMG Home app by CMG Home Loans you can start shopping sooner, and move in faster.
Garbage
Tells me bad email or password when logging in, but I go to website and it works fine.
United StatesNo Mgmt of Existing Loan
My loan was transferred to CMG. Unlike every other lender app I have used (PENNYMAC, Mr. Cooper, MyFairwayServices, and Cornerstone), I cannot use the CMG app to manage the existing loan or make payments on it. Worthless app for my purposes.
United StatesDisappointed
Make an app that actually lets you manage your loan after it closes!!
United StatesJohnson’s
CMG was wonderful to work with! Scott is amazing we’ve now utilized his services for 3 separate closings personally and have referred him to friends that also closed with him. He’s our forever mtg broker.
United StatesDrains battery for no reason
Had to uninstall
United StatesCustomer Service Program Needs Improvement
Short version: you can’t set up payments in the mobile app. The mobile app can be deleted after closing on your home, as the web portal is the only way to make payments, Long version: I’m not set up on autopay. My app does not reflect my current loan. I called to fix both of those things. For autopay, if you’re overdue, you need to make the current payment manually, let that process, then you should be able to set it up online later. Not an issue. For an app that doesn’t reflect your current loan, they need to improve the process. I called 888-262-0450 (number for autopay help), and they forwarded me to the app guy. I didn’t catch the number. The app guy almost immediately dismissively said he wasn’t the right person to help. He forwarded me to 888 341 3882. This is an internal employee Helpdesk, so he also couldn’t do anything for me. He forwarded me to an customer care line by extension number 835699. Eventually, the call just disconnected while waiting for a response. 40+ minutes into this endeavor. I recalled the original number 888-262-0450 to follow the steps again and record the first forwarding number. The Helpdesk rep wanted to forward me to 888 262 0450. Obviously this wasn’t right. I restated the need, and she forwarded me to 609 659 1513, the web and apps helpline. After answering, I realized the right question to ask. Can I pay my loan through the CMG financial app? NO. It’s a worthless app after they’ve already secured your loan. That is frustrating, because they don’t make that clear. All in all, over an hour wasted. VERY disappointing customer service. Repeatedly asked for confirmation of who I was at every stage. Repeatedly didn’t get forwarded to the right person. Employees didn’t seem to understand that the app wasn’t where I could make payments, because nobody mentioned this.
United StatesUseless
Local agent’s business card linked to this app. I downloaded it and used it to upload ALL of the necessary documents. Couple weeks later, the agent asked me for all the same docs. I told her they were uploaded to the app. She said that was a black hole—they don’t use it. Since then, the app has been delivering nonsensical notifications concerning the progress of our mortgage application. If you download it, make sure the agent is on board with it first.
United States
Bug fixes and performance improvements.
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