United StatesReady to manage your money – anytime, anywhere – from the convenience of your mobile device! Access Benefits: - 24/7 secure access to your CD and Savings accounts - View account summary and statements - Easily access transaction history - Transfer money in and out of your account DISCLOSURES: © 2024 Citizens Financial Group, Inc. All rights reserved. Citizens is a brand name of Citizens Bank, N.A. (NMLS ID# 433960) Member FDIC Equal Housing Lender
Trash
First, the advertised you can add a joint account holder. You can’t. Second, I had to close my account after transferring the money to an account that didn’t lie and their website states (word for word) “ You may close your account online by calling us at 888-201-6505” Thats not how online works….
United StatesIronic that I can’t even report this issue
Can’t engage any of the 2FA options, so I came to the App Store to report a problem and funny enough, I can’t “select my recent purchase” from their list either. Would just like to access my account. That’s all.
United StatesFailure to deliver service
Downloaded the app. It worked when I transferred $100 to Citizens Acess Account. Added a member to make it a joint account, transferred another $100 into it. Went in to App it froze on security screen after signing in with user name and password. Citizens told to to delete and reload application. Did this purge, reloaded, same failure. Application does not work.
United StatesVery very basic
For a mid-major financial institution this app is very, very basic. I would put it on par with a very small-town rural credit union app (no offense to the small town credit union).
United StatesApp is Terrible But Account is Great!
I wish I could actually gain access to my account through the app. It constantly says “sign in is not available and we are working on it.” When I click to sign in, some circle just rolls and rolls over the sign in button and doesn’t allow for me to enter my password. LOVE this account but the app needs to be fixed.
United StatesGreat when it works
I have no real complaints about the features of the interface/app. I can do everything I need to… when it works. The app is consistently down and when I go back to app to check to see if it’s fixed it counts for get as suspicious behavior and locks my account; and my only way to fix that is calling in. Not a link sent via email or even email notifications that the app is down and when it’s back up so I wouldn’t bother checking. We signed up for citizens because they had the best interest rate but if there’s a bank with similar rates I may switch as this is exacerbating.
United Statesgood enough
This app works well and allows me to look at my savings account. I wish it would show how much interest I have accrued on a daily basis like most high interest savings account apps seem to do. I also wish visually it was more modern looking like other bank apps. Also I wish the face ID login process were smoother. This app suffers from the same problem as Citizen Bank’s app where it is only able to automatically login using Face ID the first time the app launches, not when I go back to the app later. Lastly, my only real gripe is how long it takes the bank to process transactions from a Citizens Bank account. I know technically they are separate institutions, but they are both owned by the same parent company. It takes 3-4 business days for the funds to become available even though it’s coming from a sister bank.
United States
• Additional bug fixes and enhancements to improve overall client experience.
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