United StatesThe Butterfield Alerts application is a product of Butterfield. Monitor your credit card activity by downloading the Butterfield Alerts app to your smartphone or tablet. Set customised alerts for your Signature, Chip and PIN, or contactless transactions. Track all transactions or set alerts for purchases over a certain threshold.
V1.6 Slower and poor connectivity
Keep getting error “server not responding”! Screen refresh is so slow! Why do the upgrades just make the app worse?
United StatesGlitches
Seems to get worse after every update
United StatesConstant error
The app does not work properly. I can access all areas of the app but the ‘card status’ I cannot see how much funds are available etc. I keep getting the error message ‘ Butterfield Card Alerts The server could not be reached. Please check your network connection and try again.’ It’s not my internet connection as I can access transactions area and I can access other area of the app. The app is slow and crashes/stall & buttons don’t work at times. The other app worked way better than this. Why create to a new app and make it worst?
United StatesHelpful but not 100% accurate
The app is very helpful as it notifies me every time a card is charged. I have it set to notify me on all charges so can’t comment on whether the settings to restrict notifications or usage actually work. Occasionally, it would fail to notify or notify 2x. Credits to the card do not appear to show in recent transactions. Random Tax charges show up though not actually charged on the monthly billing statement (or on online banking). When in doubt, I check online banking. I also like that it allows me to add multiple cards for business and personal accounts.
United StatesNot working
App won’t open says this version is no longer supported and to download the latest version. But there is no later version available. Have made several call and sent emails but no help.
United StatesButterfield Card Alert
Every time I open the Butterfield Card Alert App a message pops up to say the app is outdated and to download the new version by going to the App Store. There is no way to download the new version. I have called BNTB three times and as usual I am connected to overseas reps who no nothing about the issue. They all say they’ll call back but haven’t done so. Meanwhile I can’t access my credit card information or the settings which secure my card for fraud. This issue needs to be solved like yesterday.
United StatesLeft in the dark
Butterfield Bank, please advise when the new version is going to be available I cannot find anything on the App Store
United States
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