United StatesAmerican Heritage Video Advisor lets you securely interact with professionals you trust from anywhere. The app allows you to video chat and conduct business all in one simple tool. While you are on the video chat with your trusted financial professional, you can do the following:Communicate in a personal, face-to-face experience. See informative content your trusted financial professional shares with you. Upload documents or images requested by the trusted financial professional. Review contracts or agreements prepared for you. Agree and approve documents and Terms of Use. eSign loan applications, agreements, and contracts. This app is a safe, enjoyable, and effective way to communicate with your trusted financial professional from wherever you are. * Data service charges may apply through your wireless carrier.
What about Android Users?
Is there a link for Androids?
United StatesDisappointed
The background COLOR used once logged is extremely bad: blurry to the eyes, and looks very messy, confusing, and creates an unpleasant experience USING the new app. Please update the background color within the app to something clearer, whiter to facilitate a better experience using the app. The previous app was better in background color INSIDE THE APP. The outside color before logging in is extremely nice. The inside 0/10.
United StatesGreat service
All my questions were answered . Very knowledgeable and professional . Also very courteous and professional manner .
United StatesJose
Jose was extremely persistent and patient in resolving our problem.
United StatesVideo Chat
I did not like the video chat. It is difficult getting to speak to the same agent every time. I was declined for a secure loan. I have been with this credit union since 1983 and have never been denied a secure loan. What is the risk to the credit union when I am putting up all the cash for the loan? This is red lining at its highest level. Even when I put up cash for a loan, the loan is denied because of the color of my skin. This credit union is at its lowest level. I cannot believe that I wasted 40+ years with such a racist organization. And now, I can’t even deal with a live person. This is totally unacceptable.
United StatesBest Service ever
So I haven’t seen any other bank that offers this specific service! Not to mention it actually great customer service which is something I’ll go miles for and look forward to when doing anything from getting a pedicure to online banking. It’s super fast and convenient and it’s just like getting service at the teller but faster! What a great service
United StatesConnection issues
I’m been trying to reach a rep for 30mins now and the app won’t connect. Very troubling
United States
Improved reliability and workflow
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