United StatesThe One to One Plus app provides users with an easy way to access, update, and view data directly from their mobile device. Device assignment and collection to and from students, staff, or locations is simplified using the device’s camera as a barcode scanner. Staff members can quickly submit ticket requests, while technicians can update notes, ticket types, ticket status and more for help desk tickets directly from the app.
Ticket Notifications
Can we please get the app to send notifications when tickets are received?
United StatesMicrosoft
Not able to log in with my Microsoft credentials.
United StatesNot able to login w/ Microsoft
I cannot log in with my Microsoft credentials. I have the latest version as well as all iOS updates. When I press to sign in with Microsoft, nothing happens.
United StatesMore IT level functionality
Unfortunately I downloaded this expecting a full replication of the web portal, just on iPadOS, since I can’t access the web portal through safari on iPad. This app has VERY limited functionality for IT Support, to view a ticket you would first need to log in with a desktop/laptop, assign yourself a ticket, then resume using the app to view close or edit the ticket. Make all tickets viewable by site in the app!
United States
Fixes for recent API update, as well as adding the ability to exclude field values from searches throughout the app.
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