United StatesDesigned with parents, for parents – FirstView®, powered by First Student, makes you a part of your student’s journey. To school. From school. Every day. FirstView® is your resource for knowing the location of your student’s bus, estimated arrival times at your student’s stop and when your student’s bus arrives or departs their school. FirstView® is a partnership between First Student and the school districts we serve, bringing increased transparency and communication about the school bus for students and their families. Currently, FirstView® is only available to a small number of school districts but we are working hard to offer it to as many districts as possible! Please contact your school district or our FirstView® support team if you would like to know if FirstView® is available for you. Dedicated Customer Support • Contact FirstView® Monday – Friday by: - Calling the toll-free phone number 888-889-8920 from 7:00 a.m. EST to 5:00 p.m. EST; - Emailing Customer Support at [email protected]; or - Using the in-app messaging to provide feedback. Live Tracking • The FirstView® map screen shows you the live location and direction of your student’s bus, your student's stop schedule for the current day and timestamps for school arrivals and departures. Predictive Stop Arrival Times • Analyzing route and real-time GPS data, we determine an estimated time of arrival to your stop provided on the FirstView® map. Custom Alerts and Messages • Set up push or email notifications alerting you when your student's bus is a chosen distance or number of minutes away from your stop. • Receive push messages about why your student’s bus is late and an estimation of how long it will be delayed. Multi-Stop View • Buses for all your students can be tracked with FirstView®. Using individual colors for each student, every selected stop appears on the map simultaneously for easy viewing and differentiation. Additional User Notifications • The main user of the FirstView® app can connect three additional email accounts to receive email alerts. Secure and Easy Access • FirstView® requires a password-protected account along with your student’s ID for app set-up. This way, only you can view your student’s stop. • Register and log-in from your smartphone, tablet or desktop.
Never works when I need it
Never works when I need it
United StatesGlitching
App always glitches
United StatesWrong notifications
The route only notifies you the first time that the bus passes by your location you picked. So I get a notification 40 minutes BEFORE the bus gets anywhere near picking my kids up because we are so close to where the route starts. Fix this.
United StatesDo I have to say much…
The app maybe works like 15% of the time and is honestly just a really bad app that never works. The button that shows it to refresh is just gone now. The accuracy is just well quite frankly terrible. I obviously understand it’s not going to be 100% accurate but, there are sometimes it’s not even close to being accurate as it never updates live as to where the bus currently is.
United StatesGreat “tool” to estimate when the bus will arrive
Update 4-10-24 App has not worked for a week. Don’t rely on it! Changing my review of the app…. I loved this app and would have given 10 stars. I still think it is a great app. I have had issues this year and the support help wasn’t responding or would respond in another language of characters. After 3 attempts to reach support I left my experience here and the next day the app worked perfect! Maybe coincidence, I don’t know. It has worked perfect since and I am thankful. I’m not sure if there is an issue with emails all around but I have seen issues elsewhere so I am forgiving FirstView. I realize that school is just getting back and there is a shortage of everything these days so I wanted to come back and change my review of the app. If you can get the app to work properly, and you understand that sometimes busses break down or drivers call in sick etc. and don’t expect it to be 100% perfect all of the time, you will absolutely love this app! I honestly never want to be without it and would be very disappointed if it was taken away. Even though I can track my sons bus, we open the door and watch for 10 minutes before the bus shows that it is in our area. It is a great tool but life happens. We have to use technology as a tool and not a definite. It is also worth noting, the support desk has reached out to me and is looking into the other language issue that I had. Thankfully I still had a screenshot. I deleted the email right away because I didn’t know if it was contagious! Lol. Download the app, get it set up properly, enjoy the benefits of having “an idea” when the bus will be there.
United StatesMap not showing
I realized I can not navigate the app, can not view the map too.
United StatesBuggy
As a parent it was nice to know our sons school provided a tool to easily locate him to know when he would arrive home. However, this app is extremely buggy and I usually have to open and close the app several times to view the map. I also don’t receive notifications all the time as to when he enters the geo fence to alert me he’s almost at his stop. Hoping with time and patience this app can be fixed and work everytime I open it….the first time I open it lol
United States
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