Gleap is your visual bug reporting and customer feedback software for mobile apps and websites. It automatically captures bug reports with visual proof and technical data. In addition to all the bug catching, it’s a customer feedback tool packed with feature request boards and user surveys. Fix bugs 10x faster Gleap empowers software teams to troubleshoot at light’s speed with in-depth technical and visual details. All reports automatically include screenshots, action replays, console and network logs, environment data and event tracking. Direct customer communication Build amazing relationships with your users with our live chat feature. Directly communicate with them to get more information on a report they sent or let them know they’ve been heard. Customer feedback surveys Insightful customer feedback equals better apps and websites. Run in-app and on-site surveys to increase customer satisfaction or find product market fit. Your response rates will skyrocket. Powerful feature request software Have your users submit and vote on feature requests with your very own product roadmap board. With Gleap you can see and prioritize all feature requests at one glance to then build your public product roadmap. A powerful way to discover what your users really want.
Users removed
They removed the ability to see users in the latest update. App is worthless now
United StatesSo much potential wasted on a frustrating experience
App logs you out after every session. You’ll still get push notifications but any interaction with opening the app causes me to have to log in again. There is no gesture support. None at all. Everything is tapping. Want to quickly get through tickets? You have to tap on the ticket. Then wait for it to load. Then tap “close” and wait. There’s no bulk editing so you have to do this one at a time. The interface is cut off on mobile too. The above mentioned “close” button is halfway cut off when you’re in a ticket. If you’re typing a long response, the input box gets lost behind the keyboard and you have to just hope what you’re typing is correct. At this point this app is nothing more than a glorified notification app. The entire experience in the app is marred with such a poor user experience. Great on desktop though, but this app will frustrate you to the ends of the earth.
United States
- Added snooze functionality
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