United States*****YOU MUST BE A TeamSupport CUSTOMER TO LOG-IN AND USE THIS APP***** Provide better support to your business customers with the TeamSupport app for iOS. With the power of the TeamSupport app you can view, assign, and edit tickets on the go, respond to customer requests, collaborate with your team to resolve issues faster, view information at the customer (both company and contact level), and keep up to date with internal discussions. TeamSupport is customer support software built for business to business (B2B) to help you simplify communication, understand your business customers better, and increase customer satisfaction. Key Features: * Get a quick overview of agent and customer activity within TeamSupport * View and search for all tickets in your TeamSupport account * Update tickets including ticket assignment, group, severity, and more * Add public (customer-facing) or private (internal-facing) actions to tickets * Get detailed custom field information that is applicable to each unique ticket * View and search for customers at both the company and contact level * Limitless scrolling simplifies app navigation and speeds search * View and post to Water Cooler for better collaboration * Single tap logout for users managing multiple TeamSupport accounts Download the TeamSupport app today and stay tuned for future updates and improvements! *****You must be a TeamSupport customer to use this app***** Testimonials -- -- -- - “TeamSupport has helped communication and organization of current customer issues between my team- without the ability to track, customize, and respond in such a great ticketing system, we wouldn't be as efficient serving our clients” – Trisha Evans, ICANotes “TeamSupport is our company's most vital tool to our success in customer satisfaction. It's efficient, organized, and perfectly powerful for every instance we use it in.” - Spencer Michaels, A.C.T. Lighting “A large amount of information at your fingertips. Staying organized and on task is easier with Team Support” – Patricia Burton, Tenmast
Very lacking
The mobile version is extremely lacking. All you can do is look at tickets and sometimes respond. * You are unable to search for tickets. * Unable to create new tickets. * Unable to see or add attachments * Unable to edit comments There is much lacking with this app.
United StatesThis app is absolutely terrible
We were told when we signed onto this service two years ago that this app is under development. It has not changed a single iota in that entire time. You cannot manage or massage the column views at all in the application. You can search through files, but you cannot change your default views. It is a complete waste of time! It is making us even consider scrapping this entire project and moving to another provider. Very disappointed in the amount of money we spend with this company, and get absolutely no development at all on the application.
United StatesBetter off using the web version
I love the full version of Team Support. The mobile versions not so much. Here’s why: 1. Still can’t open a new case. When I am on site and a customer asks for help with some new issue I can’t open a case to keep notes in unless I go back to my laptop. 2. No view of the knowledge base from the mobile app. We have started putting more and more things in the built in knowledge base but you can’t even see the knowledge base from the mobile apps. (Well at least the iOS versions. I don’t know if Android is different.) 3. iPad is a non-starter since the app doesn’t support landscape mode.
United StatesDon’t waste your time
App is mostly useless. Won’t load tickets about 99% of the time. Apparently there is no interest from the company in making it work.
United StatesWaste of time
Cannot create tickets, attachments don’t even show up. Lacking almost everything from the web version. What is the point of having an app to a ticket system, when basic functions of managing and creating your tickets is absent?? Do yourself a favor and just stick with the web app.
United StatesModerately helpful
This app would be much better if you could actually create tickets on it. Sometimes when on the go I don’t have time to run to the nearest computer when I think of a ticket that I need to create. Having this at my fingertips would make things much easier. Just a thought. Other than that it’s pretty helpful being able to go in and modify or change status on already open tickets.
United StatesNeeds Updates
Good start but needs more frequent updates.
United States
Performance enhancements, bug fixes, and UI updates.
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