Perfect field service moments in one mobile app. SAP Field Service Management provides industry-leading field service management capabilities in real-time, by bringing together the right data at the right moment to delight customers and drive business results at the most critical points of service. BENEFITS · Send ETA and arrive on time with the right equipment to solve service requests efficiently and meet SLAs · Real time optimization for better utilization in dynamic service environments · Streamline your cash flow by empowering technicians to generate service reports, capture signatures, or do in-field payment right on the spot · Highly flexible checklist improving MTTR · Improved visibility for real customer satisfaction and loyalty · Improve first time fix rates by providing access to customer, site and installed product information, inventory, warranties and contracts, SLAs, and pricing · Reduced administrative costs associated with time-consuming paperwork or debriefing work orders · Make your service workforce to in-field sales by providing service technicians selling recommendations and access to current pricing · Full offline support when out of mobile coverage gives you true mobility
Garbage
Worst piece of garbage ever made. Constantly crashing causing delays. Waist of time.
United States难用
太难用了，早点下线
United StatesFSM for field engineers
This app constantly crashes, stops generating document bundles for customer signatures (while AT the customer site - which is a requirement to finalize the service order), and consistently fails to sync up parts consumption, service order checklists, along with logged hours within our organizational backend SAP system if and when re-assigned/transferred to another employee or engineer. I have spent entire days worth of work, just driving around from one customer site to another collecting signatures to finalize service orders after the fact, because the app either generates an error, or doesn’t produce the bundle. WiFi is a MUST to use this. I’m lucky if most of my customer sites have cell service. Most often I’m immersed in a black-hole of communication and can’t even use my phone as a hotspot
United StatesDemo mode not working
I click Try It and now get an error.
United StatesHelp - Changing Admin
I’m currently helping my companies suppliers adopt this App into their processes. A bunch of the suppliers now want to reassign the “Admin” position to someone else. Is this a possibility for the supplier to do it themselves? What if the current “Admin” no longer works at the company, what kind of solutions could we offer?
United StatesEffort types are not visible on 8.6.0
we are not able to see effort after update our application @Apple app approvers, could you please approve bug fix release immediately. We are having business impact on the field. This is not happing on Android.
United StatesSigniture pad
This app never allowed landscape mode for signatures with smaller screens like the iphone se but DID allow with larger screens like the iphone max.. but the last update killed that feature... we need to bring back landscape mode for signatures!!!!!
United States
NEW FEATURES • App registration number is now displayed in the app settings • Workflow Step translations • Deep Link Support
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