Remote Eye

Wideum develops Remote Eye ®, an online see-what-I-see software for technical remote support. It’s the leading platform for video assistance compatible with smart glasses and smartphones.

Remote Eye ® can efficiently connect field service operators with support departments by providing real-time video/audio of the problematic situation along with effective, helpful and user friendly tools to improve the technician-support communication channel.

REMOTE EYE ® SPECIAL FEATURES

- Unlimited calling. Unlimited minutes.

- Unlimited minutes of recording and storage of video calls and files.

- Online/Hotline personal support in less than 24 hours x 365 days.

- Free training by non-presential means.

- Supported languages: English, German, French, Chinese, Spanish, Italian, Japanese. 

- Customisation of the web platform and apps on mobile phones and glasses with customer’s logos and colours.

- Creation, upload and management of customer's corporate accounts in  App Store with the customized Remote Eye ® apps for mobiles.

- On-premise installation available.

- Integration into enterprise systems such as ERP or CRM.