United StatesRB Pilot Logbook from CAE is the ultimate digital pilot logbook. Smart fields, intuitive layout, and unique features make RB Pilot Logbook the next generation of logbooks. You career, from student all the way to the left seat, in one place. Discover some of the awesome features RB Pilot Logbook provides: - ACARS Scan – Take a picture of your OOOI terminal and we’ll do the rest - Easy and secure storage of all your documents and certifications - Sync with RosterBuster – the #1 Crew App – supports over 500 airline rosters - Two taps flight logging. Tap on departure and on arrival to log a flight. - Optimized workflow to log flights faster than ever before. - Create a printable report in PDF in any format required by local authorities. - Jeppesen, EASA, FAR, DGCA, TCCA compliant logbook - Keep track of currencies and limits using advanced filters - Import data from other logbooks and take control of your data anywhere, anytime, and on any device. - RB Pilot Logbook can be used offline and will sync with the cloud when internet is available. - Unlimited Cloud storage. Reliable and secure and always available. We know lots of pilots are willing to try RB Pilot Logbook, but are committed to another logbook provider with a subscription. That's why we are now offering to take over your subscription. We'll effectively let you use RB Pilot Logbook for free, for the duration of that subscription you have for another logbook, up to a period of 1 year. There's no obligation to keep using RB Pilot Logbook after this free period. We have confidence that our app will convince you. When the subscription expires and is not renewed, the data and all options such as printed reports and exports remain available, but no additional flights can be logged. Please note that refunds will not be issued after a subscription renewal. At CAE, we understand the daily challenges that operators and crews face while managing their flying schedules worldwide. With modern crew-focused mobile apps and operator’s enterprise solutions, we enable both crews and operators with better and smarter ways to connect instantly to vital and relevant operational information. RB Pilot Logbook has been developed with pilot’s convenience always in mind, and we continue to develop RB Pilot Logbook further with your feedback. We strongly believe in user driven innovation. Let us know your thoughts and suggestions through [email protected]. Terms of use: https://rb-content.s3.eu-west-1.amazonaws.com/legal/terms-of-use.pdf
Poor Support
I have been trying to link Roster Buster to to RB Logbook however they are not talking to each other. It has been six days since I emailed customer support but have not received a response. I even paid for a month subscription but my account is still showing the free version. The concept looks good but the execution is lacking. Looks like the support team replied to this review, but not my email to them. I was able to cancel the month subscription through Apple and I am also cancelling my annual subscription to Roster Buster as the customer service is the same.
United StatesACARS Pic upload not working, month later and still no answer
This has been good and easy sync between Roster Buster and the logbook. Since December, when I go to upload an ACARS picture the screen goes black, says there’s been an error and try again but then won’t go back to where I can try again. Just a black screen. I have to close the app and try again, only to get the same error. I emailed support a month ago and a follow up last week, zero reply. The app says it will work on my phone and iOS version and no app updates appear on the AppStore. Not sure what’s happening at CAE but this isn’t the product or service I’ve seen in the past. UPDATE They finally replied two days after this review and said they’re removing the ACARS picture upload/scan feature. This is the main reason I used the log book over Safelog or others. The integration with RosterBuster and easy updates with the ACARS scan feature, even when not 100%, made logging quick and easy. RB, you don’t have as much data manipulation as others, what you had was integration and convenience and now you’ve removed it from you app. RosterBuster has data export so why use this log book if I can export to another, more robust app? When you do shut this down, will you give notice so we can get our logbook data or will the screen just go blank like ACARS upload did for the last month and a half with zero replies from customer service for another month? Ironically, they still show ACARS upload on the advertisement screenshots for this app in the AppStore.
United StatesACARS Pic upload not working, month later and still no answer
This has been good and easy sync between Roster Buster and the logbook. Since December, when I go to upload an ACARS picture the screen goes black, says there’s been an error and try again but then won’t go back to where I can try again. Just a black screen. I have to close the app and try again, only to get the same error. I emailed support a month ago and a follow up last week, zero reply. The app says it will work on my phone and iOS version and no app updates appear on the AppStore. Not sure what’s happening at CAE but this isn’t the product or service I’ve seen in the past. UPDATE They finally replied two days after this review and said they’re removing the ACARS picture upload/scan feature. This is the main reason I used the log book over Safelog or others. The integration with RosterBuster and easy updates with the ACARS scan feature, even when not 100%, made logging quick and easy. RB, you don’t have as much data manipulation as others, what you had was integration and convenience and now you’ve removed it from you app. RosterBuster has data export so why is this log book if I can export to another, more robust app? When you do shut this down, will you give notice so we can get our logbook data or will the screen just go blank like ACARS upload did for the last month and a half with zero replies from customer service for another month? Ironically, they still show ACARS upload on the advertisement screenshots for this app in the AppStore.
United StatesUnreliable w/non-responsive support
When the app works as advertised, it’s great! Unfortunately it will, from time to time, often after an update promising improvements, stop working either partially or completely. When this happens, it will often take the support section weeks (or currently, months) to respond, if they ever do. I can’t find any way to get a refund for my recently renewed subscription when it failed days after renewing. Unsatisfactory.
United StatesCharges to upgrade to premium but app doesn’t upgrade
I downloaded the app for it was advertised inside my airline’s simulator training facility. I used the free version for a week and wanted to upgrade to premium for nothing works in the app without premium. My I-phone account changed me for the service but the app never changed and allowed for anymore features. I emailed the support and got no response.
United StatesTotal scam
No customer service! Paid for premium and got nothing. Stay away!
United StatesNot great but not awful
I’ve been using the app for about three months. Like the ability to take a photo of the ACARS times. Works well most of the time but does need editing occasionally. Worst concern is support though. Weeks ago I decided to upgrade to the premium app. My profile is still showing the free app (which limits the number of entries). And recently, my phone logged me out of the app. When opening the app now, I see the screen processing it’s normal “preflight” stuff and then the screen blanks. Can’t do anything. I’ve sent many emails to customer support about both of these problems and have heard nothing back from them. Pretty good app but if they can’t support it properly it isn’t worth the money.
United States
- Added Alaska Airlines Import. - Acars feature has been removed for a streamlined interface. - Fixed issues with Jeppessen report. - Bug fixes and other improvements.
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