QStory provides automated real-time intraday solutions to contact centres in the UK and around the world. Our Agent App allows contact centre agents access to their schedules and their real-time management team from their smart phone. QStory Agent App interfaces with QStory’s ARTI real-time intraday software.
Do not recommend
This app has been nothing but problems for me and my colleagues, and it seems that whenever an issue does arise, it takes an arm and a leg to get it back up and running to how it was supposed to. The sign in screen will never remember you, meaning you have to go through two step verification every time you’d like to use the app. on top of that, there were issues with the app automatically signing into OTHER employees accounts without requiring any login information. Horrible app and horrible experience so far.
Lack of convenience
The main thing I look for in an app is convenience and signing in every time I open the app is a turn off. The app looks as though it saves your info only to have you sign in every time you want to use it and I don’t know about other companies but personally my login portal is poorly made also I have to send an sms to my phone every time I login to confirm it’s me. Please update the app
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