OnCall IQ

OnCall IQ is the only on-call management solution specifically built for field service teams in industries like HVAC, Fire/Water Restoration, Sewer/Drain, Plumbing, and many more. With OnCall IQ, you can rest easy knowing that you’ll have full visibility into after-hours operations that help you keep your team accountable and your customers satisfied.

Common problems when managing a 24/7 service team:
- Are you creating and publishing your on-call schedule manually via spreadsheets and email?
- Do your techs or other team members ever forget when they’re on-call?
- Does your answering service ever contact the wrong on-call tech to handle an after-hours service request?
- Do you have full visibility into after-hours service requests and how they’re being handled by your team?
- Are you offering the best possible customer experience for after-hours requests?

Features:
- On-call Scheduling - plan and publish on-call schedules so your whole team knows who’s on-call and when.
- Smart on-call phone number - we issue you a new local phone number you can use 24/7 to reach your on-call team. No matter when a text or call is received, the current on-call team (based on your schedule) will be notified of the incoming issue that needs their attention.
- Automatic service request tracking - every new text or call that is received on your OnCall IQ phone number automatically generates a “request” that can then be tracked by status, assigned to a team member, and has a complete audit trail.
- Notifications - your on-call team gets notified (via this app or text message) when their on-call shifts begin and end, and for every incoming request that needs their attention while on-call.