United StatesWelcome to the new LightspeedDMS app! The LightspeedDMS app is a new convenient way of accessing your dealership information to help manage your business anywhere, anytime on your mobile device. It provides a fast, intuitive, and secure mobile integration to the LightspeedDMS dealer management system. The LightspeedDMS app is available free of charge to all dealers running the LightspeedDMS application. Features will display based on modules purchased. INSTALL The Lightspeed app is only available to LightspeedDMS customers. Check for your Dealer ID and Remote Authorization Password found in the LightspeedDMS desktop application under the Help - System Info menu. You will need to enter this information only once when using the application for the first time. Each subsequent time upon entering the application you will be asked for your LightspeedDMS username and password. LIGHTSPEEDDMS COMPREHENSIVE DEALER MANAGEMENT SOLUTIONS LightspeedDMS specializes in Powersports, RV, Marina and Marine Dealer Management Software. The LightspeedDMS dealer software helps dealers maximize: parts inventory control, business processes, sales management control, service management control, rental management, Customer Experience Management (CEM) and dealer profitability. LightspeedDMS helps dealers increase dealership productivity and improve dealership efficiency resulting in increased profitability. DMS INDUSTRY EXPERTISE With unsurpassed industry knowledge CDK Global Recreation creates innovative dealer management solutions that help Powersports, RV, Marina and Marine dealerships manage their business profitably. LightspeedDMS's dealer management systems provide tools for dealers to focus on their customers. *Don't have LightspeedDMS for the desktop? Visit https://www.lightspeeddms.com or call 1-800-521-0300
Worst App Ever
App freaks out and closes randomly. Cant add photos successfully 75% of the time. Extremely slow and not efficient what so ever. Use this app for work, and it is a complete waste of time. Lightspeed, do better.
United StatesPhoto sorting? Nah.
For the love of God, PLEASE add the ability to re-order/sort photos. There's so many things that are such basic coding that should be easy for dev to add, but the major unit inventory photos is such a headache. Both in the mobile app & on desktop, you cannot sort your photos. Which is extremely irritating when they just upload and are made public by file size so it doesn't keep the order you selected them in. (Go 'upvote' my suggestion in CDK Community forums! This will help get this change made! search "need ability to sort") Also, if you try to take photos for units on an iPhone with horizontal orientation rotation on, good luck. You'll get a little narrow very landscape picture because of the black bar for the camera button.. Only on Apple though. Android works just fine. I've only reported this bug 6x since May 2023, almost a year ago.... ridiculous.
United StatesEase of Use!
While adding a photo to a job. Hands are not always free. -need to be able to take picture with volume button -need to be able to focus the camera in app
United StatesDon’t bother
So far this app has been nothing but a headache. You would think that all this fancy stuff makes life easy, NO! It kicks you out of ROs randomly. Sometimes does not log you in, sometimes does not log you out even though you give commands to do so.
United StatesDeveloped by middle school students
This app is horrible. For how much Lightspeed costs, which is an outlandish amount to start with, this should be the most intuitive app on the market. It lacks so many features that any dev paying attention would’ve incorporated.
United StatesAbsolutely awful in every way
Customer service is non-existent. System is unreliable and does not inform users when a task fails (no error messages, tasks appear to complete normally when they have not) Each aspect of conducting business within Lightspeed seems to have been designed to make it as difficult as possible to complete. Specific examples include: 1. technicians cannot view their schedule, can not filter or sort the RO’s assigned to them and since the first week in February ALL of our technicians are unable to login to Lightspeed at all. Management still has not heard back from customer service. 2. When scanning parts to update inventory you can not verify the part’s location. Therefore if you are scanning inventory and locate a misplaced part you must walk to a workstation and type the part number in to determine the correct location. You can not see the quantity that should be on hand. You can not verify the scan generated number matches inventory part/upc numbers. You can not assign or edit part locations from the mobile app. 3. Bin (part locations) are case sensitive and a space changes the location. Therefore RR1, Rr1, rr1, RR 1, rr 1 are all categorized as different locations. You can not manage bin locations anywhere within lightspeed. So if you change the location of your inventory based on the season or a promotion you must manually update each individual part or item’s location one item at a time. 4. There is no way to make an unavoidable indicator for customers, such as a colorful label on the name or unit or a pop up window. This would be VERY USEFUL for our hearing/visually impaired customers or if the customer left their wallet etc. 5. Customers can not have a credit on their account without their account having A/R charging authorization. 6. No way to setup a scannable discount code for military or senior discounts that deducts a percentage from the total. 7. If customers pay cash for major units (vehicles, chainsaws and all other serialized equipment) there is no option for giving change. If they are picking up parts or serviced units you can not combine the totals and cashier once. 8. Major units can not be assigned locations…. They are either in the inventory or not. This goes for units in to be serviced as well. 9. Special orders or out of stock items customers are waiting for is hidden and users must manually check the list of names one by one to see if items have been received as there is no “picking” queue or function. This function also does not exist for sales or service. 10. If you experience a power outage or internet outage you are dead in the water. The system is completely cloud based. If the internet is out, you can not sell a part or access an RO to release a repaired item to the customer. This list barely scratches the surface of the daily battle that is working with Lightspeed.
United StatesBarely works
This would be a great app to have pertaining to the service writing side of my job IF IT WORKED more than 2 days out of the week. Some days it loads repair orders some days it doesn’t. Will have to log out and log back in, sometimes that fixes the issues but most times it doesn’t matter. Why are there so many bugs with this thing?
United States
Technicians can now filter search options with today's work and completed workFixed
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