Stay on top of important activities and customer interactions • Enjoy the full richness of Timeline, on the go • Use search and filters to get a more personalized experience • Manage your private drafts • Consume and edit rich-text Capture notes, action items, and other key details from anywhere • Rich activity creation experience, with formatting and @mention capabilities • Populate standard and custom fields… no detail left behind! Access information about your companies and relationships • Use search to get 360 details about a company or a relationship • Access company specific information like summary, attribute, scorecard, surveys, company intelligence and sponsor tracking • Access the timeline entries for a particular company or relationship Get smart, actionable notifications • Get notified when you are @mentioned in an important conversation • Connect your Google or Outlook calendar for timely meeting prep and quick note-taking Get every detail and insight quickly with Sally • Conversational AI bot that is always at your disposal, making you even more productive! • Easily consume: • Customer summary and attributes • Full health scorecard • NPS survey responses • Tracked sponsors • CTA summary ...and more!
New but liking it
Dashboard reports display surprisingly well on mobile.
Could be better
I love the app but there are way too many bugs. For example when you try to use filters the screen goes white and you have to close the app. Please make it more straight forward and easy to use.
Mobile access to GS on a small screen is great
While traveling and commuting, getting quick access to customer information and current updates is invaluable. Plus, the well designed GUI fits nicely on my phone screen and gives me exactly what I need anywhere, anytime. Highly recommended!
indispensable way for me to regularly use Gainsight
This has quickly become an indispensable way for me to regularly use Gainsight. It’s now my preferred method for reviewing and entering timeline. On my phone I can now use voice typing!
Great app for Customer Success
Really helps me stay on top of key customer information and drive notes and action. Cool design
Amazing companion for customer success
Very useful app for daily customer interactions and for executives who want to look up important customer success information.
Useless - can’t login with Salesforce
Wasn’t tested with iPad or with smaller iOS screens (eg iPhone SE) so that user can’t scroll down to click Continue button on Salesforce screen. Totally useless.
• Match Criteria - Update the app to use this new enhancement that helps to reduce duplicate records. This enhancement is vital for streamlining person data imports into Gainsight through various channels such as the Rules Engine, Connectors, and People sections, ensuring more efficient data management.
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