The best app for home service contractors is the one that technicians will actually use! Technicians only need to login to FieldEdge to see their work orders for the day. Easily see customer history, current and upcoming work orders, track time, and more! FieldEdge makes the customer experience better than ever. Take pictures of the problem issue and show the customer. Use our customized Pricebook (complete with pictures) to easily pull the parts into an invoice and provide customer with good, better, best options. Simply complete the order by taking payment in the field and have all the expenses flow right into your accounting software – no more double entry when technicians return to the office! Work Order Features: •View service dispatches & work order information. •View and edit customer contact information. •Give the office real-time status updates with time tracking. •Use mapping and routing, & turn-by-turn driving directions. •View customer account, service history, equipment, saved documents & service maintenance agreement information. •Add and edit customer equipment in account record or dispatch. •Add pictures from device camera and gallery to customer record. •Collect important information and fill out checklists using custom forms Quote and Invoicing Features: •Present a complete quote to your customer with images of quoted parts and equipment •Provide “Good-Better-Best” options to customers with the ability accept or reject items with the final price adjusting accordingly. Rejected items are saved in the customer account, allowing you to review these items on future visits. •Create, view, and email service quotes & invoices. •Process payments & prepayments, including PCI compliant credit card processing. •Capture customer authorization & acceptance signatures.
Awful
Have to delete and reinstall this app 3 times a week. Bugs are terrible never loads. This app should not be used on a phone
I’d give it a 0 but I can only give it 1 star
Incredibly unclear and not user friendly. I had co-workers trying to explain to me how to fill out particular fields for Daily Service Forms/Reports, and it still makes no sense. I see that everyone who uses it, uses it as little as possible to avoid malfunction/confusion. I couldn’t fill out the Service Form without going into “Working” which is ridiculous. I hate having to use this.
Terrible editing text…
Terrible editing text on equipment input. I wish I can send a video of what’s happening but when you edit the name of equipment it’s acting like how on a PC would use the insert option causing the letters to delete while typing
Owner
This app is awful. Please read the reviews all the one star reviews are correct. The app will crash constantly and you will have to uninstall and reinstall. The app is not user friendly and is very slow.
Lots of bugs
I’m a service technician that has used multiple different apps and this one, by far, gives me the most consistent issues.
Don’t do it
I’m the process of changing over from housecall pro and FieldEdge is by far an inferior product. FieldEdge mobile app is not user friendly at all. The dispatching portion in the office takes twice as long to dispatch jobs. Customer service is horrible. The salesman offers the world with it and it is nothing close to what they promise.
It’s just a broken app
Fieldedge just doesn’t work
Bugs Fixes
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