Field Service H

Provide your service engineers mobile access to all relevant information they need combined in an intuitive app that works with and without an internet connection. The Exact Field Service H app makes it possible for Service engineers to fully manage their service activities. 

This app is part of the Exact Service Management solution.
 
With the Exact Field Service H app, service engineers have all work order information, customer service history, documents, service parts info, manuals etc. available in the field.
 
Key features:
 • Work with or without an internet connection
 • Overview of planned service activities
 • Navigation to service address to optimize travel time
 • All information in hand for each service activity 
 • Register the actual hours spent and materials used
 • Insight into detailed parts documentation leading to high first time fix rate and  best possible service
 • View configuration details
 • View service history, repairs, warranties and more of the service configuration
 • Link pictures to the service activity
 • Have the customer sign off on service activities
 • The service report including customer signature stored as PDF in Synergy
 • E-mail service slip directly to the customer from the iPad
 • The signed service order is ready for approval and the service activity can directly be invoiced if all service orders are signed.
 
Requirements:
 • Exact Synergy Enterprise.
 • As a user you need to have a service engineer role.