publisher
category
price
Freestore
Reviews
5 (1)
United States
Description
Display real-time call stats
Welcome to Insights – the ultimate companion for call center managers and supervisors! Insights revolutionizes the way informal call centers operate by offering real-time visibility into customer engagement performance. Seamlessly linking to our comprehensive call insights and call center reporting platform, this app empowers managers to stay informed and in control, all at their fingertips. With Insights, supervisors can monitor and manage agents and call queues in real time, ensuring optimal efficiency and exceptional customer service. The app provides a suite of real-time reports, including extension and agent reports, and wallboards. What sets Insights apart is its mobile-friendly interface, enabling users to receive push notifications for immediate updates on service levels. This feature allows managers to stay on top of customer experience metrics without being tied to their reporting client constantly. Designed for convenience and efficiency, Insights streamlines the way call center's operate, providing managers with the tools they need to make informed decisions on the go. Experience real-time insights and take control of your call center's performance with Insights – your window into enhanced customer engagement. - Insights - Call Center management - Real-time reporting - Customer engagement - Supervisory control - Mobile-friendly - Performance metrics - Agent monitoring - Service level notifications - Customer experience tracking
Category Ranking
Review Breakdown
Screenshots
Reviews
Very helpful app
My iPhone used ICloud account support for the free app
MaheyanWed, Dec 11, 2019
United States
Download & Revenue
About
Bundle Id
com.akixi.wallboardMin Os. Version
13.0Release Date
Mon, Jan 8, 2018Update Date
Mon, Jan 15, 2024Content Rating
4+Has IMessage
NoSupport Watch
NoSupport Siri
NoFile Size
4.89MBHas Game Center
NoFamily Sharing
YesSupport Passbook
NoSupported Languages
EnglishSupport
What's New
version
1.4.0updated
4 months agoBranding refresh, Custom branding, Enablement of Push Notifications, Vulnerability and Performance updates
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