Hong KongPlease contact [email protected] for any enquires while using this app. “AIA Employee Care” is an application for Hong Kong and Macau members of AIA Employee Benefit Scheme that helps you understand your benefit coverage, locate nearby doctors easily and manage your claims anytime anywhere. Key features include: 1. View Benefit Coverage 2. Network Doctor Directory – search nearby doctors by location, district or specialty and pinpoint respective geographical location. 3. Claims History – be informed of your recent claims details. 4. Medical Claim Shortfall – easy follow up on your medical expense shortfalls, if any. 5. More about AIA Employee Benefit Solutions – information on services and contact information. 6. eClaim Submission – submit online claim applications (for selected clients only) “AIA Employee Care” is totally free of charge. Download now and enjoy the convenience and value-added services specifically for you! 如果有任可疑問，請電郵至 [email protected] 查詢 「AIA僱員福利」應用程式,為參加AIA僱員福利計劃的香港及澳門成員提供便捷的服務,助您了解保障範圍,迅速得悉附近的門診位置及隨時隨地處理理賠事宜。 主要功能包括: 1. 個人保障概覽。 2. 網絡醫生列表–按位置、地區或專科類別搜尋附近的門診醫生, 並以Google地圖確定醫生位置。 3. 理賠記錄–隨時隨地知悉最近的理賠紀錄及狀況。 4. 醫療費用差額–即時跟進及處理差額欠款(如適用)。 5. 更多友邦僱員福利資料–介紹我們的服務,亦可即時與我們聯絡。 6. 電子索償申請–透過此應用程式提交理賠申請 (只限特定客戶) 「AIA僱員福利」費用全免,請即下載並享用已為您準備就緒的僱員福利保障增值服務! WARRANTIES, DISCLAIMERS AND EXCLUSIVE REMEDIES The “AIA Employee Care” are provided on an “as is” basis without any warranty of any kind, including without limitation all warranties of merchantable quality, fitness for a particular purpose or any other warranty whether expressed or implied. To the extent permitted by law, these warranties are exclusive and there are no other express or implied warranties or conditions including warranties or conditions of merchantability and fitness for a particular purpose. LIMITATION OF LIABILITY AIA shall not be liable for any indirect, incidental, special, punitive or consequential damages, loss of profits, loss of revenue, loss of data or data use, loss of business and/or loss of anticipated savings. AIA’s maximum liability for any damages arising out of the use of “AIA Employee Care” whether in contract or tort (including negligence) or otherwise, shall be limited to the re-supply of the AIA Apps. Note: “AIA” herein refers to AIA International Limited (Incorporated in Bermuda with limited liability).
This is garbage
The app doesn’t work 80% of the time. When it does, it is slow, unresponsive. UI is hard to use and ugly.
Hong KongSeriously Apple take this app down
Update on April 3rd 2024 Wtf - it asked me to update the app and before I can click on the button to update (which any other app would have taken me to App Store page and click update), it forced exit the app. Guys seriously if you dunno how to write an app just admit it. Or if you are trying to make this a bad app then congratulations this is worst than any apps I have used in the history of Apple App Store. ——— I’m surprised by how low the average score is yet there is no action from App Store to fix this. 1.2 star on a significant number of reviews, yet because of company policy we are stuck with an app that cannot even get the log in right. For an app that is so below average, one would imagine no developer is really paying attention to it. Oh but no it asks you to update the app very frequently, at least everytime I try to use it it asks me to update. After each update they would erase all log in details incl the Face ID, which btw the only time it works is when you agreed for the app to use your Face ID. And because they use a unique login ID and password it’s fairly common user may not get it right, so simple you go and reset the password. Oh no, that is where the nightmare begins. The reset password page does not work for corporate accounts (which is what this app is designed for), the customer hotline is a load of voice mail that leads no where, and the tech support line can never be reached. Maybe try to send them an email, yeah took one day for them to respond and it’s a system generated message that they acknowledge they receive your email. Wow didn’t know AI can also strike there. Finally someone pick up the email after a week and they provide you with completely irrelevant information that in no way it helps you to reset the password. So what do you do? Nothing, you go through your old emails and files hoping you may have saved your login information somewhere, or you do what you should have done in the first place, submit it via post. Well done AIA for the utterly rubbish user experience. This is the second time I am leaving an App Store review and I’m hoping the next time when I leave a review it won’t be venting about this garbage app (yes first time was also on this app, and I was naive enough to think by posting constructive feedback someone will pick it up and fix it). If you read everything so far, I got you buddy, take a deep breathe and I hope you stay healthy so you won’t need to use this app ever again.
Hong KongTerrible user experience
This is the most user unfriendly app I have ever encountered. Cannot login even after password reset.
Hong Kong
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