United KingdomKey benefits of the Cloud Voice Express App: - Work anywhere. Let your business number go wherever business takes you. Make calls and conference calls with it anywhere, on all your devices. - Keep the same number for life. Your business address might change, your business number needn’t. Hold on to it, and preserve your company’s identity. - Get text versions of voicemails. Calling voicemail, then listening to voicemails one by one: what a chore. Cloud Voice Express turns voicemails into text. So you can read them instantly on the app, and go straight to the one you want. There are a host of other features to enjoy with the Cloud Voice Express app: - Export contacts from mobile phone to desktop. In a couple of clicks - Add a personal touch to your voicemail greeting - Transfer incoming calls - Schedule call diverts to another number (or voicemail), when you’re unavailable What will I need to use the Cloud Voice Express app? Getting started couldn’t be simpler. Just ensure: - You’ve bought Cloud Voice Express - You have a BT Business username - We’ve emailed to confirm your service is ready - Your equipment’s been set up correctly Got any questions? Here are some answers to frequently asked questions: What is BT Cloud Voice Express and how do I get started? https://btbusiness.custhelp.com/app/answers/detail/a_id/48892/c/5497/ How do I set up and manage my BT Cloud Voice Express features? https://btbusiness.custhelp.com/app/answers/detail/a_id/48893/c/5497/ Get the most out of your fibre and digital phone line bundle https://btbusiness.custhelp.com/app/categories/guide/view/49505/c/5512/
Why do I have to keep logging on?
Since an update I have to relogin in every time using the app, so I have to reset all the settings etc, why do this? And there is no option to stay logged in!
United KingdomRubbish system
Always under maintanance , always poor quality sound and App a joke
United KingdomLogs out daily!
It used to work fine until a few weeks ago, probably the most recent update. Now I have to log in every day. Very inconvenient. It used to keep me logged in. Now, each day, I have to close the app down, re-open the app and log in from scratch. Also, each day when I log in it loses my do not disturb setting and I have to go back into settings and turn it on. All previous reviews that mention these problems have a generic response from the developers asking for a personal message by email. It’s not an individual personal issue. It’s an App issue. PLEASE FIX THIS NEW BUG. Thank you. Update: interesting how the developer’s response to my review is dated from two years ago!
United KingdomTerrible app and it has got worse
Constantly logs me out so I can’t answer the phone, an update made it worse. Even BT helpline admit it’s rubbish. Impossible to rely on for my business!!
United KingdomFAULT WITH APP
We are being continuously logged out and missing important business calls we still receive calls on the app but they come up as ‘unknown’ when answered the caller cannot hear anything, we have to log back in to the app for it to work
United KingdomLogged out !
If you don’t use the app within a time scale you’ll have to log in … every single time ! There is no option to remain logged in and no option to save your username and password for faster access . It is so antiquated and not been thought through . All to encourage you to buy their own Bt digital landline phone for £70 . Even Sky hubs will allow any landline phone to be plugged into the router to make internet langline calls . Really unimpressed with BT .
United KingdomCheffie
Been using this for about 3 weeks not impressed tbh. The app asks me to login, which when I tap on login, won’t let me do. I’ve removed the app and reset and it works for a few days, then again stops working and I have to go through the same procedure again. All i want to do is view calls missed, maybe I’m doing something wrong 🤨
United Kingdom
We regularly update the Cloud Voice Express app, based on your suggestions. This update includes changes to how we authenticate you when you sign in to the app, so you'll notice changes in the sign-in screen. If you're already using the app, you'll need to sign in again to make sure you're properly authenticated. It also includes some minor fixes to improve the experience.
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