United KingdomWelcome to the Clark's Bakery ordering app in Dundee. The bakery was created in 1950 by Alan’s father who produced fresh bakery goods. Now on our third generation we started going into fast food in a small way 15 years ago, remembering how my father used to do hot filled rolls and so the journey began to create a fast food business that is talked about on the media, national radio and national newspapers. Now in 2018 we have 9 shops employing over 100 staff and have just recently opened our own Butchers. This app also contains functionality for our delivery drivers to sign in, process assigned orders and track their location. The app does not track the movement of customers.
Pointless if they don’t read requests
I’ve used the app a few times and each time my requests haven either been half read or ignored, then met by rude staff, the new version is better but when choosing a cold item apparently that’s hot! Then I’m made to feel like an idiot when piling up my order! And this time requests were half read!
United KingdomCould do with improvement
Limited menu and deals compared to in store menu. Pricing is off in areas where you will have hot and cold options as both size and as an additional option as hot or cold. Both will charge you additional and is unclear. For example if you select sausage roll there’s an option for size which has sizes hot or cold, which doesn’t make sense. hot is an additional 35p. there is another option under it for hot or cold which is an additional 40p for hot charging you twice at different rates. This appears to be a lack of testing of the app before release. Does not support Apple Pay.
United KingdomApp could be better
Not very user friendly for options that you would get as if ordering in person. Could do with more details of what the item includes. Eg I wanted a hotdog but menu listed 2 different kinds named as classic hotdog and prices were different but did not contain any information as to what the difference was, I had to phone the shop to ask.
United KingdomDoes not cover every option
The app is limited in that not all options are available, for example if you want something specific then there’s no means to choose that, also you have taken the option away to phone in an order meaning the only alternative is to come in and wait in what can be a large que. if someone is busy or on a lunch break, this is not very user friendly.
United KingdomOnly 1 improvement
There’s only 1 improvement suggestion I have. Which is to make removing items from products easier in the app. Love the app apart from that though! So effective and efficient
United KingdomCakes
Wasn’t able too add cake section apart from that the app is great and very easy to use
United KingdomDecent
No cakes on menu though
United Kingdom
Various under-the-hood improvements and functionality for our delivery drivers.
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