Western Union: Self Service

You work hard enough for your money. That's why we’ve made it easier for you to manage your money wherever you are.

Whether you need to find the nearest Western Union agent location, track a money transfer to a loved one, or need a refresher on fraud protection – We’ve got you covered!

Find a Western Union location
What are Western Union agent locations? 
Western Union agent locations are independent businesses that provide money transfer services to their customers on behalf of Western Union.

When are Western Union services available? 
Each Western Union agent location determines its own hours of operation. Some have extended hours or even stay open 24 hours.

How do I find a Western Union agent location? 
You can easily use our app or visit the main menu on www.westernunion.com

Track your transfer
Know when your money arrives with your 10-digit tracking number (MTCN). Don’t have your MTCN? We’ve got you covered. Just follow these 3 steps: 
1. Go to ‘Track a Transfer’ and select ‘Don’t know the MTCN?’ 
2. Enter Sender’s phone number or Sender and receivers’ names. 
3. Enter the date of money transfer and select ‘Continue.’

Protect yourself from fraud
The easiest way to protect yourself from fraud or a scam is to only help family and friends and to confirm an emergency before any transaction. Once a money transfer is paid out to the receiver, you generally cannot obtain a refund from Western Union, even if the transfer was a result of fraud.

Be aware of the following money transfer scams involving individuals:
 ● Grandchild, friend, or family member claiming an emergency that you have not personally confirmed ● Lottery or prize winnings
 ● Helping someone you met online
 ● An internet purchase
 ● An employment opportunity
 ● A rental property
 ● Credit card or loan fee


If you believe you are a victim of fraud, contact your local Western Union Agent.

Get in touch with us
No matter your question or concern, we're here for what's next. Contact a Customer Care representative today.