United StatesWith the Regence app, you’ll get everything you need to seamlessly navigate your benefits. This navigation is organized around core areas of Care, Coverage, Costs and Support, making it easier for you to get where you want to go.
In addition to helping you understand your coverage and claims, we’re connecting you with high-value, high-quality care at the right time in your care journey. This means:
• Matching you with providers and clinical solutions that meet your needs
• Communicating with you via your preferred channels, including SMS and email
• Putting you in touch with human customer service professionals via chat and phone
• Delivering personalized insights to help you make informed care decisions
Finding and accessing care
Find the right care option for your unique health needs, lifestyle and budget. Visit the Find care screen to use our provider search tool or connect with virtual doctors, behavioral health specialists, pharmacists and more.
Personalized, in-app alerts
Get personalized, actionable messages to help improve your health and well-being. Examples include safety recalls for a prescription or tailored recommendations to stop or switch a medication based on a more effective and/or affordable alternative. This helps you stay connected with your health plan throughout your health care journey.
Comprehensive resources page
Take advantage the full scope of your benefits through the comprehensive resources page. This is where you can access well-being, telehealth, behavioral health, and other solutions.
I'm new today , but loving it so far! The rep at Regence, Ashley, is looking for a doctor so I can be seen as soon as possible and she will call me back!
My issue can not be resolved using your automated phone system or anything online. Yet I can't get through to a human. I have been trying to access my account for four months. The support has been atrocious.
Great and Functional!
The app overall is reasonable, but my specific complaint is with the chat feature. The developers clearly never used it themselves. The keyboard covers the window you type in, so you cannot see what you're typing in the chat. I was left to voice recognition and its accompanying errors. The agent on the other end of the chat was very helpful. Someone needs to take a look at the chat functionality and hopefully fix it.
Mostly functional. Can't leave the app while in support chat or it will crash, but what do you expect from an app for your health insurance company. Lots of good info & resources without needing to call, like cost & coverage estimates
If it's not broke, don't fix it.
Here set up your account to access you information. Unfortunately I need the information in the account to set it up. Now I have to call.
* Bug fixes and performance improvements.
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