United StatesGinger is now Headspace Care
Headspace Care offers confidential mental health support with live, text-based coaching, video-based therapy and psychiatry, and a library of skill-building resources — all from the privacy of your smartphone.
Our coaching model
Coaches provide support through real-time, text-based conversations in the app, so you can easily and privately chat with a coach anytime, anywhere. Coaches are available 24/7 for immediate in-the-moment care and via regularly scheduled sessions. We know texting isn’t easy for everyone, which is why we also offer a speech-to-text option. Coaches also help you get the right level of care and can direct you to a Headspace Care therapist or psychiatrist if you need extra support.
About our mental health coaches
Headspace Care coaches are trained professionals with an advanced degree and/or coaching certification. Headspace Care coaches have at least two years of professional work experience and undergo an additional 100+ hours of specialized training every year. Coaches are full-time employees of Headspace Care, and yes — they’re real people.
Therapy and psychiatry
When more support is needed, video-based sessions with a licensed therapist and/or psychiatrist are available, with evening and weekend hours. If you feel therapy and psychiatry may be helpful, please reach out to a coach.
Guided resources
Our in-app library of skill-building resources includes activities, podcasts, videos, articles, and more. New recommendations are suggested based on your needs and can help you with a range of topics, such as anxiety, stress, relationships, and career challenges.
Available in Spanish
Headspace Care is available in Spanish for individuals who are age 18 and older and have access through their employer or organization. Headspace Care in Spanish will be available soon for all health plan members.
Confidential and secure
Conversations between you and your care team are confidential. Headspace Care is HIPAA and EU GDPR compliant and HITRUST CSF certified.
What does it cost?
Select employers and organizations offer Headspace Care, including unlimited mental health coaching, at no cost to their employees, members, and their dependents. Depending on your employer or organization’s plan, you may have a limited number of therapy and psychiatry sessions covered, after which you would be responsible for the cost of the session not covered by your insurance. Depending on your health plan, the cost for accessing therapy and psychiatry services through Headspace Care may vary depending on your specific benefit plan. Please contact your benefits administrator for more information.
Get started
If you have access through your employer, download the app and tap “My Organization,” and follow the steps. If you have access through your health plan, you may have received an email from Headspace Care with a unique code. Simply download the app, tap “Enter an Access Code,” then enter the code from the Headspace Care email and follow the steps.
After three sessions, coaches aren't that helpful. Therapist requires insurance provider approval and kaiser apt scheduling sucks. Not much can be assessed in 30 minutes with one coach when they don't reply for 10% of the time. Then you can only get a different person. They help by just ask you questions to make goals. Feels like talking to my bad manager. Not very good at picking out anxiety about career. When they supposed to help with both. May change my review later.
Member support LIED to me multiple times about how many EAP sessions I had. Refused to use the ones I did have and then STOLE 5 desperately needed therapy sessions from me. Took them over a month to even attempt to schedule me for therapy. If my employer let us use anywhere else, I would. This company should be ashamed of themselves for taking advantage of people who are seeking help. I went from needing mild support to being in a crisis situation and suicidal thanks to their lies/negligence.
Very helpful and easy to use!
My coach has been a life-changing asset to my understanding and management of my anxiety and acute trauma! The app works fine and has some extra articles and tools that can be very simple, but good if you're open minded about introspection and use them as tools to dig deeper independently. It's good. Sometimes I want something a bit more with higher intensity, but it's an excellent and easy intro!
Wonderful coaches, and therapists. They're caring and very professional
Using the text coaching has worked out very well for me. My Headspace coach is excellent--very professional, kind, supportive, insightful. I use the app through my Kaiser insurance.
ABSOLUTE GARBAGE. Not worth doing even if free. Response time and reply rate from coach was DISMAL. Average responses per session was 3 lines of regurgitated garbage. The assigned coach did not bother to reply. I spent 45min filling in the silence because there is 0 recourse for a life coach that doesn't respond... BEYOND A JOKE. DISMAL ISNT EVEN CLOSE TO HOW BAD AND USELESS THIS SEVICE IS. If you're looking for any form of real therapy or coaching, YOU'RE BETTER OFF TALKING TO A WALL.
Ginger is now Headspace Care.
The app looks a little different, but you’ll still have the same support by your side. Schedule a text chat with a mental health coach who can help with what you’re going through, from work stress to relationships to finding balance. Plus, explore our library of skill-building tools and resources — so you can get the right support in the moments you need it most.
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