The DB Secure Authenticator app adds an additional layer of security to online banking services provided by Deutsche Bank (DB). Following the latest update, the app now supports biometric authentication.
DB Secure Authenticator provides customers with a two-factor authentication solution for logging into accounts and for authorising transactions. For signing transactions on Deutsche Bank’s Online and Mobile banking platforms, customers from Germany can use the photoTAN app, which can be downloaded from the app store.
There is a choice of 4 functions within the app:
1. Scan QR Code: Using your phone’s camera, a QR-code is scanned on-screen and a numeric response code is provided. The code may be used for logging into a DB banking application or for authorising transactions.
2. Generate a One-Time Password (OTP): On request, the app generates a numeric code which may be used for logging into a DB banking application.
3. Challenge / Response: When speaking with a DB customer service agent, an 8-digit number provided by the agent is entered into the app and a response code is provided. This function is used for customer identification via the telephone.
4. Authorising transactions: If enabled, Push Notifications can be received to inform the user of outstanding transactions. When the app is next opened the transaction details are displayed, and can be authorized without the need to scan a QR-code or type a code into the online banking application.
App setup:
Access to DB Secure Authenticator is controlled either via a 6 digit PIN, which you choose on first launch of the app or by using the device's biometric functionalities, such as fingerprint or facial recognition.
Following the PIN setup, you are required to activate the device. This is done by either entering a provided Registration ID or by scanning two QR-codes through the online activation portal.
Non sono ancora riuscita ad accedere dal telefono in quanto continua ad apparrirmi, appena scaricata l'app e appena aperta, la dicitura "Gentile cliente si rileva l'utilizzo di una tastiera esterna che compromette l'utilizzo della tua DBSA. Per la tua sicurezza ti chiediamo di utilizzare solo la tastiera nativa del tuo telefono." Ma come è possibile se io ho fatto tutto esclusivamente dal telefono? Mi potete dare indicazioni ? Grazie
It's not even open the app
Doesn't run if you enable Developer Settings on your phone. Terrible.
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Pesimo banco! Te cobran por todo y son un mar de burocracia e ineficiencia. Buscate otro banco o lo lamentarás
It's the most difficult and most frustrating app to setup.
I am trying to register a new token, and there is No help. When you call the helpline, which is near impossible to find a number for. It is an automated answer, which after a few questions just hangs up. I can no longer log in to my banking since a week. No one replies to e-mails or phone calls
This release contains bug fixes and various optimizations.
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