United StatesThe InmateSales mobile app allows you to manage your InmateSales account and make deposits for products at certain facilities. You can also schedule video sessions and send emails to these individuals where they are allowed at a facility. Not all facilities support all products and services that we offer.
Love this app the only problem is I paid for email so I can send pictures with messages not one picture has he ever gotten and he's been there for 6 months.. still has never gotten them.. if y'all would fix it to where they received pictures like they are supposed to then this app would be perfect because I have no problems with anything else at all.. thanks
I would give it a higher rating if it weren't so expensive compared to other platforms. It allows you to set up direct and easy texts from your phone, but compared to the 10 cents per message in Ohio on GTL, for example, it's very costly. Same with the calls. Apparrently you get only 15 minutes for close to $4 compared with, for example, almost $1 for a 15 minute call on GTL in Camden, NJ. Also there's no option for sending pictures directly, which sucks for people two people just meeting...
Too dependant on app, CUSTOMER SERVICE LACKING
This app could be more user friendly. It's ridiculous trying to enter your birth date. You have to go thru the calendar that starts on this day. If your sixty years old you have to go thru four hundred and eighty months to get to your birth date. Stupid!!!
App drops calls, now I can't answer calls, every time I get a call and follow the prompt to press it does nothing. I'm upset I can't talk to my son 😞 because of this issue. I called customer service and they was very rude I wasn't able to even talk and explain my issue without the representative talking over me and telling me to shut up then hanging up on me, I called three times and every time it was a different person but same outcome. I never got any help! 2 weeks later and still have issues
This app sucks I just want to visit an inmate and it won't let me
Do better can't get money to inmate! App won't let put certain things!
-Various bug fixes and improvements
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