publisher
category
price
Freestore
Reviews
2.9 (68)
United States
Description
Manage your helpdesk & support your customers when you’re on the go.
Support customers from anywhere, at any time with the Teamwork Desk helpdesk app. Keep an eye on customer activity, create new tickets in the field and manage existing tickets no matter where you are — lounging by the pool, traveling by train, or hiking in the hills, we’ve got you and your customers covered.
Key Features:
• Manage your help desk on the go with full dashboard access
• Create new tickets and reply to existing tickets while you’re away from your desk
• Quickly assign and manage requests with bulk updates on ticket priority, status, inbox and much more
• Add private notes to tickets to collaborate with your team
• Review and sign-off on replies from agents enrolled in training
• Generate time logs on all replies
• Search tickets
• Manage agents, customers and company profiles
• Create tasks directly in your linked Teamwork Projects installation
Questions? Click on the App Support link below and we'll be more than happy to help!
Love the app? Leave a quick review below!
Category Ranking
Review Breakdown
Screenshots
Reviews
Love it! No better way to manage multiple emails for my clients and my company!
Bettia TorresWed, Apr 17, 2024
English
Great task and project management suite!!
Adam BuieFri, Jun 17, 2022
English
I like the revamp. Seems like a wrapper on a responsive site. One feature I'd like to see worked in is an account switcher.
Andrew/Drew B.Wed, Mar 23, 2022
English
I like the revamp. Seems like a wrapper on a responsive site. One feature I'd like to see worked in is an account switcher.
Andrew/Drew B.Wed, Mar 23, 2022
English
Great work. I guess If this desk feature is added to the actual Teamwork app instead of having separate, it'd have been more better.
Stephen stanleyWed, Jul 28, 2021
English
Great work. I guess If this desk feature is added to the actual Teamwork app instead of having separate, it'd have been more better.
Stephen stanleyWed, Jul 28, 2021
English
Login loop. Doesn't load
Timur DincerFri, Jul 9, 2021
English
Download & Revenue
About
Bundle Id
com.teamwork.mobile.deskMin Os. Version
6.0Release Date
Mon, Feb 29, 2016Update Date
Tue, Jun 6, 2023Content Rating
EveryoneWhat's New
version
1686047096000updated
10 months agoEnhanced ticket navigation for better user experience!
We've revamped the ticket navigation based on your feedback. Prioritize important tickets effortlessly. Access starred inboxes and your active tickets seamlessly. We've optimized the layout to save screen space. Enjoy streamlined workflow and efficient ticket management!
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