publisher
category
price
Freestore
Reviews
4.4 (7.4K)
United States
Description
Provide uninterrupted IT support on the go with the ServiceDesk Plus mobile app.
ServiceDesk Plus Cloud for Android enables you to access your IT service desk and perform a host of activities from your mobile phone. Now you can provide uninterrupted IT support to end users anytime and anywhere using your mobile devices, just as you would in ServiceDesk Plus on the web. The mobile app is designed to allow technicians to provide resolutions to end users by getting the full picture of the issue at hand, collaborating with other technicians, providing required approvals, obtaining solutions directly from the knowledge base, and conversing with end users on the mobile app itself. The app even facilitates scanning and managing multiple assets simultaneously. Among other capabilities, it is also a great place to keep track of all announcements.
Here are some of the app’s other features:
● Create, pick up, assign, merge, resolve, and close IT tickets and notify users.
● Track time spent by adding worklogs.
● Add and reply to requests with attachments.
● Utilize day and night mode support.
● Customize the ticket details view with the desired fields.
● Optimize IT service desk KPIs using closure codes and status change comments.
● Monitor IT technician's productivity with the worklog timer under request details.
● Create knowledge base articles with rich-text formatting.
● Leverage multiple login methods, including SAML authentication.
● Execute field and form rules when adding or editing a request.
● Auto-populate the ticket description when users reply to technicians from the app.
Category Ranking
Review Breakdown
Screenshots
Reviews
good
Prince KumarThu, Apr 18, 2024
English
ok
Anjan KumarMon, Apr 15, 2024
English
not Really good
Sudip DeYSat, Apr 13, 2024
English
good
Krupal PateliyaThu, Apr 11, 2024
English
exllent
MANOJ VISHWAKARMASat, Apr 6, 2024
English
ok
Syafiq HasbullahFri, Mar 29, 2024
English
good
SANDEEP KUMARFri, Mar 22, 2024
English
Download & Revenue
About
Bundle Id
com.manageengine.sdp.ondemandMin Os. Version
5.0Release Date
Thu, Mar 21, 2013Update Date
Thu, Apr 25, 2024Content Rating
EveryoneWhat's New
version
1714021075000updated
5 days ago- We have added support for Asset Edition License.
- Asset edition license will enable Assets, CMDB, Software, Software Licensing, Purchase, Contracts and other Asset related modules, Reminders and Announcements.
- The modules supported in the mobile application are Assets, Softwares & Announcements.
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