Description
Access NGSD on the go.
Computacenter’s NGSD mobile application underpins our ‘Enabling Users and their Business’ philosophy by digitising the front end of your IT service desk, using an interactive and intuitive mobile app to ensure access from a range of tablets and mobile devices, anywhere at anytime.
NGSD gives you access to IT support and information through a range of self serve options. It’s intuitive and easy to use, delivering a truly collaborative and agile approach to managing user support right across the contemporary workplace.
You must be a NGSD registered user in order to use this application.
Why use this app?
• An application serving mobile IT users.
• You can access IT support anytime, anywhere
• Be empowered with instant knowledge to meet your needs
• Your location is leveraged to present relevant information in local language
• Proactive push ticket status and information such as major incident notifications and updates
Key Features:
• Broadcast Notices
• Issue and Request statuses
• Knowledge Search
• Log an Issue
• Log 'On Behalf Of’ another user
• About Me
• My Kit
• Push Notifications for updates
Computacenter’s global service desk provides a unique IT support solution that no one else can match. We are digitising the front end of the support experience, whilst providing skilled people and globally consistent processes at the operational back end. No one else does this and offers it as an off-the-shelf, wholesale solution for customers to consume.
Computacenter's next generation service desk is location, language, tools and customer independent. It integrates with multiple platforms enabling you to leverage existing IT investments.
For more information on Computacenter services go to www.computacenter.com/servicedesk
Category Ranking
Review Breakdown
Screenshots
Reviews
red
MDsohel Raj (MDSOHEL)Wed, Nov 15, 2023
English
How to used
Chanyalew JimaMon, Aug 15, 2022
English
Good
jeremy HearneThu, Jun 3, 2021
English
Needs improvement, but concept is good, will improve rating when signing in becomes better
A Google userMon, Oct 22, 2018
English
Not the best interface, with spurious alerts to non existing records.
A Google userThu, Sep 27, 2018
English
Good stuff
A Google userSat, Jun 23, 2018
English
Handy way to log calls when not near a pc and saves having to phone
A Google userWed, Sep 20, 2017
English
Download & Revenue
About
Bundle Id
com.computacenter.ngsdMin Os. Version
6.0Release Date
Fri, Jan 8, 2016Update Date
Wed, Nov 15, 2023Content Rating
EveryoneWhat's New
version
1700050595000updated
5 months agoSecurity updates and bug fixes
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