App is deprecated.Last check on May 1, 2024.
publisher
category
price
Freestore
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0 (0)
United States
Description
The app helps us achieve our Train and Execute Helpful goals.
The Ace Hardware Retailer Customer Journey Application is now available!
To help us achieve our Train and Execute Helpful goals there is a new, simple tool, retailers and field staff can use in their pursuit of amazing customer service – The Customer Journey App.
Two of the most critical factors to increasing our Helpful scores are:
• Availability of staff to provide meaningful assistance in the aisle and
• Speed of checkout.
Retailers can use the Customer Journey app to track their customers’ in-store experience and measure how long it takes for customers to:
• Be greeted by an associate
• Receive assistance in the aisle
• Checkout
With our NEW Version of the Journey App, you can now:
• View both current and previous customer journey results and get your rolled up scores
• Create reports using data collected through the app.
o Monthly Journey Report
o Monthly Journey Reports via Email
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About
Bundle Id
com.acehardware.customertimerMin Os. Version
4.4 and upRelease Date
Mon, Jul 2, 2018Update Date
Sat, Jan 11, 2020Content Rating
What's New
version
1578762813000updated
4 years agoAvailability of staff to provide meaningful assistance in the aisle and Speed of checkout.
Retailers can now track customer in-store experiences and measure how long it takes for customers to
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