CanadaSee a vet right from your phone.
Features:
* See a licensed vet on weekdays, evenings and weekends (available in BC and ON).
* Have a consultation with a vet technician for assistance with nutrition, behavioural and training concerns (available across Canada).
* Get medications prescribed by a vet on the app and delivered to your door. (available in BC and ON).
* Select a practitioner of your choice and rebook with a familiar face for continuity of care.
*Access articles written by pet experts on health tips and preventative care for your pet(s).
Get started today.
* Download the app.
* Register for your free account and create your pet’s profile.
* Schedule a virtual video consult.
The TELUS Health MyPet app is supported on Android devices running on Android 10 and higher.
You will need to be connected to the internet. Where possible use Wi-Fi. Data charges may apply for service outside Wi-Fi coverage.
Veterinary consultations are $95, plus applicable taxes. If medication is prescribed as a result of the consultation, you will be charged a prescription service fee of $30, plus applicable taxes. Consultations with a vet technician are $40, plus applicable taxes. Following your consultation, you will be provided with a receipt. Consultation fees may be discounted from time to time. For current offers and promotions see telus.com/mypet. TELUS Health MyPet reserves the right to modify pricing and promotions at any time, without notice.
TELUS Health MyPet FAQs
Who is TELUS Health MyPet for?
TELUS Health MyPet connects Canadians with vets and vet technicians. It's particularly helpful for individuals without a family vet and those seeking answers when a regular family vet is not available.
When should I book a consultation with a veterinarian vs. a vet technician?
If you are concerned about new symptoms or suspect your pet may need medication or an adjustment to a current medication, book a consultation with a vet.
If you have questions about, or would like help with behaviour, training, weight management and nutrition, life stage care, or preventive care, book a consultation with a vet technician.
What can TELUS Health MyPet veterinarians treat?
Vets on the app can help with preventative care, triage, diagnosis and treatment of medical conditions in dogs and cats. After seeing a vet, you will be given a treatment plan which may include a referral for a physical exam, prescriptions and/or diagnostic tests.
Common concerns for telemedicine include:
* Allergies (itching, hair loss, skin lesions)
* Nutritional and weight management
* Mild stomach upset (vomiting & diarrhea)
* Parasite control (ticks, fleas)
* Life stages advice (kitten/puppyhood, geriatric care)
* Most minor infections (ear, skin, eye)
* Behavioral issues (anxiety, aggression)
* Chronic disease management
The vet may decide that an in-person visit is required to ensure your pet receives appropriate care.
Who are the veterinarians?
TELUS Health MyPet vets are experienced professionals, registered with provincial colleges and licensing bodies and qualified to practice in the relevant provinces of Canada. They are trained to provide video-based care and operate at high clinical standards.
Vets are affiliated with clinics in their respective provinces. Visit telus.com/mypet to learn more.
What are the hours of operation?
TELUS Health MyPet vets and support team are available on weekdays, evenings and weekends. We are closed on Christmas and New Year’s day.
Please contact [email protected] or visit telus.com/mypet for details.
For our terms and conditions, visit telus.com/mypetterms
Very convenient!
Easy to use
Came for the $10 credit for koodo, but I did not complete registration as they were asking for more than $10 worth of information.
Setting up an account and booking an appointment was easy. I needed a vet when mine was closed. This turned out to be a fantastic option. Very impressed with the vet and the technology. Update: Used a second time and still extremely happy. This time chose it to try and avoid a physical vet trip since my dog gets extremely anxious and upset at the vet. The Dr I met was great, we have a plan and the free follow up is a great bonus to ensure the treatment worked and discuss any follow up.
Service was great and informative, helpul
The vets, and technicians I've dealt with are all incredible, so friendly, responsive and helpful. Saved my cat from sepsis without having to pay an insane after hours fee and was able to treat him the same day the issue started! Will continue to recommend this to all my friends, family and anyone I know! Huge thankyou Dr. Clare Peterson, she's been so great to deal with and really took care of my cat when he needed it. ❤️
Very intrusive sales of you info to anyone bad site stay away...
* Membership perks are now easier to manage in the membership centre
* To ensure quality of care, your pet’s birth date is now a required field
* Various app improvements and bug fixes
Thank you for using TELUS Health MyPet. If you have any suggestions on how we can improve our service, please let us know at [email protected].
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