Sumpple is the official app for your best experience when you have an Sumpple810 or Sumpple820. You can watch live video, play music on the product, talk or listen to what's going on the other side, receive customized alerts and even share your snapshots to your social media accounts from it. Sumpple is a smart IP camera, it's obviously more user friendly than traditional industrial camera. It's super easy to set up, the entertaining operation or mechanical Pan/Tilt control have never been such a fun, enjoy!
Server Exception. Try another time please.
This product is terrible. I got a new phone and installed that app. No matter what I do I’m met with, ‘Server Exception. Try another time please.’
United StatesDon’t waste your time or money
Sumpple support is a joke. I’ve had a problem with my camera and I’ve been emailing back and forth FOR OVER 2 WEEKS and they still haven’t helped me. The only way to contact support is by email and you’ll be really lucky if they get back to you within 2 or 3 days. I REALLY REALLY REALLY wish I’d spent my money elsewhere. I’d honestly give them no stars if I could. And the lack of reviews here shows you that this is not a quality product.
United StatesLove it..when it works.
We stopped getting notifications. So I uninstalled the app and reinstalled it hoping it would fix the problem, but now when logging into my account, I get a "server exception" error message telling me to try again later. FIX THIS!!! Update: they did get everything working again but now a month later, the cam is down again! Emailed the company and did get some dialog going but it has stopped and nothing is fixed.
United StatesCustomer Service
I like the product itself, however, I have been trying to work with the customer care department to fix one issue without success. When I email, their response seems to not understand my issue.
United StatesHow hard is it to get this right
Use to be 4 options under camera view. Now I only get music and the snap/record/call one. No camera movement or set views anymore. Go with a better company like nest...this is going into the garbage
United States
bug fixes
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