United StatesThe official Metrolink App is like having a ticket machine in your pocket. Your device is your ticket! Buy a ticket anywhere, anytime - in seconds. With the Metrolink App, you can securely purchase Metrolink One-Way, Round-Trip tickets, 7-Day, Monthly and Weekend Day Passes in seconds. Purchasing a ticket is easy: select your trip & ticket type, enter your payment card information, activate your ticket prior to boarding and your device is your ticket. Never lose your ticket again! Once you purchase your ticket, it will always be in your ticket wallet. Need to replace your phone? No problem - you can easily transfer any purchased ticket to a new device. Riders who use the Corporate Quick Card and riders who transfer to Metro Rail should continue to use paper tickets from Metrolink’s Ticket Vending Machines. Metrolink will be implementing a variety of enhancements to enable these users to use mobile ticketing in the future. We are making the app better every day! Visit www.metrolinktrains.com/app for more information. Features: ● Secure ticket purchasing with your credit or debit card ● Your device is your ticket ● Easy to select your origin and destination to purchase ● Never lose your ticket - tickets can be easily transferred if your phone is lost or stolen
Cringe-worthy
I cringe every time I open this app. Clearly the developers have no idea what they’re doing, and certainly don’t ride Metrolink. So many UX/UI issues to describe. One issue: they put all previous origin-destination purchases at the top, so you have to scroll through these before you get to your currently active ticket. They have a link to “latest schedule update”—but not the current schedule!! (And of course it’s the latest—why would anybody ever want/expect non-latest updates??). In short, this app is likely paid for by car companies to get you to stay away from the trains.
United StatesHorrible website design
Bought a ticket to union, the trains are even running today yet it still let me purchase for today, on top of that it won’t even give me a refund!
United Statespointless friction
To buy a $4 ticket I had to: download an app, guess at internal jargon (“los” doesn’t find the main station in LA), give an email address, enter 2 passwords, type a credit card, expiration, cvc, and zip code, activate a ticket, navigate through several screens to display a barcode. And then: delete the app and 2 emails it spewed. This is ridiculous compared to the subway: a few clicks to add money to a TAP card in Apple wallet.
United StatesSlowly improving but still needs lots more
The app has slowly improved over the years. It’s gotten a lot faster which is great, along with many improvements with UI and ease of navigation. What I hate most is that you still cannot view train schedules in app. Instead, it opens the schedule in your browser. It would be much easier and faster if you could do that. What I do like is the convenience of buying tickets online, which saves paper and you don’t have to deal with the slow and aging kiosks with outdated technology at the station (not to mention sometimes a line); also, if you’re running late you can just hop onto the train first and then buy a ticket.
United Stateslol such an embarrassment
What’s the point of an app where the majority of functions just open a webpage? Was anyone who takes a train consulted for this? Still can only buy tickets day of? When you type in ‘Los Angeles’ or ‘LA’ in the station search nothing comes up! What if you didn’t know about union station or to type ‘L.A.’ ? Please can someone at Metrolink go to a city with a functioning commuter rail and learn how apps and schedules and ticket buying is suppose to work? And how much does the CEO make??! Embarrassing.
United StatesTickets expire, and they don’t tell you date of purchase
I bought a ticket for the next day, thinking it’d be smart to buy the ticket ahead of time. Turns out the ticket MUST BE USED THE DAY OF, and it’s not listed ANYWHERE on the app (ONLY on the website)! It confirmed my purchase without letting me choose a date for when to buy the ticket too - which is convenient cuz u can’t actually buy it ahead of time, only the DAY OF. It’s also very difficult to get a refund - you have to wait 4-6 weeks (to only get rejected - customer service said it’s very unlikely to get a refund) Guess the train companies haven’t made enough profit, so they’re trying to get all the free money they can get. Don’t fall for their tricks like me
United StatesApp needs work
Please improve navigation within this app. There is no back button or tabs or anyway to move between sections. If you’re looking at your profile you have to close out the app and re-open it to get back to the other functions. Also, if you don’t remember your password, you’d have to remember to look it up under “justride.com” instead of Metrolink which is too weird.
United States
This app update provides faster load times and modernizes the appearance. Along with bug fixes, we’ve made improvements to accessibility features, including greater support for screen readers.
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