Latch is the first smart access system that eliminates keys and automates access for everything that needs to happen at a modern building. Open your door with a Doorcode or an app, instantly provide access to all of your favorite people and services through smart Doorcodes, and record everything that happens while you’re away. Use of the app requires Latch hardware to be installed at your building. To learn more about our products visit www.latch.com. Privacy Policy: https://www.latch.com/privacy-policy Support Email: [email protected]
Two major problems
1. Apple Watch app - it opens up Apple Pay. It makes me wonder if Latch even has a QA team. 2. iPhone app - lock names are allowed to be really long, for example, “building 123 first floor entrance main lobby” will display “building 1… lobby”. It makes me wonder if Latch has a UX team. My property charges me $80/mo for this. Oh. And this app has loads of problems on Android phones. ¯\_(ツ)_/¯
Miserable garbage
Never works as advertised, can’t wait to move out of this building
Terrible
If you’re apartment hunting and they have latch, look elsewhere. If they’re installing latch in your complex, plan to move out. I have nothing positive to say about latch. It takes an eternity to unlock. Periodically the app breaks and you get completely locked out of your apartment. When it does break, the apartment staff will say contact latch support instead of actually fixing anything. I shouldn’t have to call tech support just to get in my home.
Terrible performance
I’d rather have keys. It doesn’t load when opened, tapping the latch device opens my Apple Pay this just needs to be scrapped and rebuilt
Crashes Daily
How does an app with ONE job crash so frequently? Check your crash logs???
Lacks basic competence
You want to stay outside of your home because they oopsied another bug? Because the app is crashing? Because its not reacting? Because you need to restart it? Because it just logged you out again? I avoid renting with places that have latch. It’s a horrible curse I don’t understand what you need to notice this. I want to short their stock
Bugs
There are two many bugs such as crashing and freezing when unlocking the doors. Also, it takes a long time to unlock a door. Please fix the bugs to save my time.
This release features bug fixes and improvements.
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