Enhance your online experience with the all-in-one Xfinity app. It's the power of the Xfinity 10G Network, in the palm of your hand. Manage your account, pay bills, boost your network, and enhance your experience on the Xfinity app. Xfinity customers get all this for free: • Everything you need to manage your Xfinity account — view your plan details, change or upgrade your service, and more. • Xfinity Rewards. Join for free so you can enjoy special perks, unique experiences, and product benefits right in the app, just for being a customer. • Tools to help you test your internet speeds, troubleshoot your connection, check data usage, and even restart your equipment. Customers who rent our internet equipment also get: • Access personalized tools and tips to help improve your WiFi performance. • Test the Internet speed reaching every connected device in your home. • Protect your devices and help keep loved ones safe and secure, with Advanced Security included. • Get peace of mind with parental controls included. Pause WiFi to any connected device, set family-safe browsing, device limits, and more. • Enjoy ultimate control. Set up and personalize your WiFi, assign user profiles, and get help improving the performance of every connected device. Getting started is simple. All you need is your Xfinity ID and the password you set up when you signed up for Xfinity Internet. Need help signing in? • If you don't have an Xfinity ID yet, create one here: xfinity.com/getstarted • Look up your existing Xfinity ID: xfinity.com/id • Or reset your Xfinity password: xfinity.com/password Learn more about your options related to ‘California Civil Code §1798.135: Do Not Sell My Info’ at www.xfinity.com/privacy/manage-preference
I hate this !!!
I’m almost 70 and absolutely hate trying to get any help from customer service. I’ve been trying to get tv installed into a new build…what a run around!!
United StatesTerrible service
Every day. I mean: EVERY DAY we lose the ability to change channels, check the channel guide or make any changes. We get the response that there’s difficulty connecting to the internet. All our connections are tight. This can last a few minutes to a half hour, causing us to miss parts of favorite shows. We get code RDK-03033. I have no clue what that means.
United StatesThe worst Customer Service there is
Really bad customer service
United States🚮🗑️
🚮🗑️
United StatesCustomer service
Bad, bad, bad customer service WHEN you can talk to someone and not AI.
United StatesTerrible experience
Was sent new equipment and the serial number on equipment was not assigned to our account do we could get connected. Five days with no Internet service. Spent over hour on the phone two days in a row and finally a technician was sent over. He said the serial number didn’t match what was on her account and brought in a new piece of equipment and set up.
United StatesDon’t waste your time
The new Xfinity App is a joke. It is little more than a sale’s pitch disguised as a useful app. Its biggest insult is its completely useless link to a dumbed-down robotic Xfinity Assistant which is even more unwieldy than the knowledge base of the very rare “live agent” who can be reached via its chat service. The latter is purposefully insultingly, obstructive and infuriating. Were it not for the useful Xfinity services and its money-saving but mysterious “promotions”, I would go back to ATT, which sadly is now even worse than Xfinity.
United States
Apr 25, 2024
Apr 24, 2024
Apr 23, 2024
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